Hybrid Platform Support Specialist: Applied Systems Expert

Marsh; Xico; Hybrid; MXN 300,000 - 540,000; Full time

Job summary

Marsh McLennan Agency is seeking a Platform Support Specialist based in Mexico City for a hybrid role requiring three days in the office. You will manage all aspects of Applied Systems Agency Management components, supervise the national EPIC instance, and coordinate integrations with third-party applications.

The role emphasizes strong technical knowledge, installation and configuration expertise, and clear communication with users and cross-functional teams.

Qualifications

• 3+ years of in-depth technical knowledge of the Applied Systems Agency Management System (Browser version).
• Deep knowledge of Applied systems such as Applied Epic, Indio, CSR24 and related solutions.
• Proficiency in installation, configuration, and administration of systems.
• Understanding of system integration and API management with third-party applications interfacing with Epic.
• Knowledge of system security best practices and data privacy regulations.
• Ability to troubleshoot and resolve technical issues related to Applied systems.
• Familiarity with system upgrades, patch management, and performance optimization.

Responsibilities

• Provide hands-on support for Applied Systems Agency Management components.
• Oversee and support the national EPIC instance and all integration points.
• Collaborate with Agency Management Program leads, IT and operations teams.
• Explain technical concepts clearly to non-technical users.
• Maintain system configurations, procedures, and user guides.
• Monitor system events and coordinate escalation with internal/external resources.

Skills

Applied Systems

Applied Epic

Indio

CSR24

API management

System troubleshooting

Security best practices

Cross-functional collaboration

Documentation

Verbal and written communication

Tools

Applied Systems Agency Management

Epic

Indio

CSR24

Job description

Marsh McLennan Agency is seeking a Platform Support Specialist based in Mexico City for a hybrid role requiring three days in the office. You will manage all aspects of Applied Systems Agency Management components, supervise the national EPIC instance, and coordinate integrations with third-party applications.

The role emphasizes strong technical knowledge, installation and configuration expertise, and clear communication with users and cross-functional teams.