Hybrid Platform Support Specialist — Applied Epic

Marsh

Ciudad de México

Híbrido

MXN 320 000 - 520 000

Tempo integral

Há 6 dias

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Resumo da oferta

Marsh McLennan Agency in Mexico City is seeking a Platform Support Specialist to join our team. This hybrid role requires on-site presence at least three days per week and close collaboration with Agency Management, IT, and operations to support the national Applied Agency Management system.

You will manage Applied Epic and related solutions, ensuring security, data integrity, and smooth integrations with third‑party applications.

Qualificações

3+ years of hands-on knowledge of the Applied Systems Agency Management platform.
Experience with Applied Epic, Indio, CSR24 or related Applied solutions.
Capable of system installation, configuration, and administration.
Understanding of API integration with third‑party apps and Epic interfaces.
Familiar with security best practices and data privacy regulations.
Strong ability to troubleshoot and resolve platform issues.
Experience with upgrades, patching, and performance tuning.

Responsabilidades

Provide technical support for users of the Applied Agency Management system.
Collaborate with MMA IT and Agency Management leads on integrations and deployments.
Monitor system events and coordinate with vendors for escalations.
Oversee national EPIC instance and ensure data integrity.
Document configurations, procedures, and user guides.