Platform Support Specialist - Applied Epic Integrations

Marsh Agency; Ciudad de México; Híbrido; MXN 420 000 - 540 000; Tempo integral

Resumo da oferta

Marsh Agency is seeking a Platform Support Specialist in Mexico City for a hybrid role requiring three days in the office. You will collaborate with Agency Management Program leads, IT and operations to support the Applied Systems Agency Management components and oversee the national EPIC instance and integrations.

You will provide hands-on system administration, troubleshoot issues, and implement upgrades while maintaining data security and privacy standards.

Qualificações

• 3+ years of in-depth knowledge of ASAM (Browser version).
• In-depth knowledge of Applied Epic, Indio, CSR24, and other Applied solutions.
• Proficiency in system installation, configuration, and administration.
• Understanding of system integration and API management with third-party applications interfacing with Epic.
• Knowledge of security best practices and data privacy regulations.
• Ability to troubleshoot and resolve issues related to Applied systems.
• Familiarity with upgrades, patch management, and performance optimization.

Conhecimentos

ASAM knowledge

Epic/Indio/CSR24

System installation

API integration

Security best practices

Troubleshooting

Upgrades/patching

Descrição da oferta de emprego

Marsh Agency is seeking a Platform Support Specialist in Mexico City for a hybrid role requiring three days in the office. You will collaborate with Agency Management Program leads, IT and operations to support the Applied Systems Agency Management components and oversee the national EPIC instance and integrations.

You will provide hands-on system administration, troubleshoot issues, and implement upgrades while maintaining data security and privacy standards.