Hybrid HR Service Desk Associate (Tier 1)

Kohler

Benito Juárez

Ibrido

MXN 223.000 - 357.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Kohler is seeking a Contact Center Associate in Juarez, NM, with a hybrid work model. You will deliver Tier 1 support across multiple channels, resolve routine inquiries using knowledge articles, and document cases accurately while ensuring data privacy.

You will work with tools like ServiceNow and Workday, supporting global associates and maintaining SLA adherence. The role requires 2–4 years in a contact center or HR services role, English proficiency, and a Bachelor's degree in HR/Business or

Competenze

Bachelor degree in HR, Business Admin or related field preferred.
2–4 years in contact center, HR Shared Services or service desk environments.
Experience with phone, chat, email or ticketing platforms and SLA-driven work.

Mansioni

Be the first point of contact for associates and managers seeking Hire-to-Retire support.
Provide Tier 1 support via ServiceNow/myHR, phone, email, chat, and digital channels.
Document cases accurately and route/escalate per defined rules.
Maintain confidentiality and data privacy in all interactions.
Meet service levels and contribute to a positive associate experience.
Navigate SOPs, FAQs, and knowledge articles to resolve inquiries.