Hybrid Customer Success & Supply Chain Analyst

Wella Operations US LLC; Guanajuato; Hybrid; MXN 250,000 - 360,000; Full time

Job summary

Wella Operations US LLC is seeking a Sales Customer Service Analyst to support the end-to-end order-to-cash process and deliver exceptional service. You will act as the voice of the customer, ensuring accurate orders, shipping, and billing while collaborating with internal teams and customers.

You will handle inquiries, support on-time delivery, and analyze KPIs to drive improvements in a fast-moving salon industry, in a hybrid role with 3 days on-site at the Plant and 2 days at the Head Office.

Qualifications

• Excel skills including pivot tables and formulas.
• Clear and timely written/verbal communication with leadership and customers.
• Ability to collaborate across functions and build partnerships.
• Flexible and agile in handling multiple duties and shifting priorities.
• Proactive problem solving and data-driven decision making.

Responsibilities

• Create initial order entries and maintain high product and service quality.
• Respond to customer calls and inquiries regarding products, orders, and pricing.
• Support on-time delivery and handle returns/refusals.
• Analyze KPI data and drive root-cause improvements.
• Communicate shortages and transportation updates to customers and sales.

Skills

Excel

Communication

Collaboration

Problem solving

Adaptability

Education

High School diploma

Bachelor's degree

Tools

SAP

Job description

Wella Operations US LLC is seeking a Sales Customer Service Analyst to support the end-to-end order-to-cash process and deliver exceptional service. You will act as the voice of the customer, ensuring accurate orders, shipping, and billing while collaborating with internal teams and customers.

You will handle inquiries, support on-time delivery, and analyze KPIs to drive improvements in a fast-moving salon industry, in a hybrid role with 3 days on-site at the Plant and 2 days at the Head Office.