Hybrid Business Process Analyst — Process Improvement & Requirements

GeorgiaTEK Systems Inc.; Toluca; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

GeorgiaTEK Systems Inc. in Toluca, Mexico, is hiring a Business Analyst to translate complex business needs into clear requirements and drive process improvements in a hybrid setup.

You will map current and future operating models, write user stories and acceptance criteria, and collaborate with QA and delivery teams to ensure value delivery. The role requires 5–7 years of experience in business analysis, strong process-mapping skills, and proficiency with Jira/Confluence/Azure DevOps.

Formación

• 5–7 years as a Business Analyst or similar role.
• Strong in process mapping, requirements, and operating model analysis.
• Translate complex needs into clear functional specs.
• Experience writing user stories, use cases, and acceptance criteria.
• Solid Agile delivery and backlog management understanding.
• Experience running workshops with business and technical stakeholders.
• Ability to perform gap, root cause, and change impact analyses.
• Excellent documentation, communication and facilitation skills.
• Experience supporting testing, UAT, and business readiness.
• Ability to juggle multiple requirements with attention to detail.
• Nice to have: cloud/AI transformation projects.
• Nice to have: BPMN knowledge.
• Nice to have: Jira/Confluence/Azure DevOps familiarity.
• Certifications like CBAP/CCBA/PMI-PBA are a plus.

Responsabilidades

• Analyze existing processes, operating models, roles and information flows.
• Facilitate workshops to gather, validate, and document requirements.
• Create current and future state process maps and identify improvements.
• Translate needs into functional requirements, user stories and acceptance criteria.
• Collaborate with architects to reflect requirements in designs.
• Support operating model analysis, governance, and controls.
• Perform gap analyses and assess impact of changes.
• Maintain traceability from business need to implementation and testing.
• Support backlog refinement and prioritization with product owners.
• Work with QA to clarify acceptance criteria and validate delivered functionality.
• Develop user guides, training materials, and procedures.
• Perform documentation quality control for accuracy and consistency.
• Support change management, user readiness and process adoption.

Conocimientos

5 to 7 years experience

Process mapping

Requirement definition

User stories

Agile delivery

Workshops facilitation

Gap analysis

Documentation quality

Testing support

Change management

Nice to have: cloud/AI projects

Nice to have: BPMN

Nice to have: Jira/Confluence/VBAzure

CBAP/CCBA/PMI-PBA

Training materials development

Herramientas

Jira

Confluence

Visio

Azure DevOps

Descripción del empleo

GeorgiaTEK Systems Inc. in Toluca, Mexico, is hiring a Business Analyst to translate complex business needs into clear requirements and drive process improvements in a hybrid setup.

You will map current and future operating models, write user stories and acceptance criteria, and collaborate with QA and delivery teams to ensure value delivery. The role requires 5–7 years of experience in business analysis, strong process-mapping skills, and proficiency with Jira/Confluence/Azure DevOps.