Business Process Analyst

GeorgiaTEK Systems Inc.; Toluca; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

GeorgiaTEK Systems Inc. in Toluca, Mexico, is hiring a Business Analyst to translate complex business needs into clear requirements and drive process improvements in a hybrid setup.

You will map current and future operating models, write user stories and acceptance criteria, and collaborate with QA and delivery teams to ensure value delivery. The role requires 5–7 years of experience in business analysis, strong process-mapping skills, and proficiency with Jira/Confluence/Azure DevOps.

Formación

• 5–7 years as a Business Analyst or similar role.
• Strong in process mapping, requirements, and operating model analysis.
• Translate complex needs into clear functional specs.
• Experience writing user stories, use cases, and acceptance criteria.
• Solid Agile delivery and backlog management understanding.
• Experience running workshops with business and technical stakeholders.
• Ability to perform gap, root cause, and change impact analyses.
• Excellent documentation, communication and facilitation skills.
• Experience supporting testing, UAT, and business readiness.
• Ability to juggle multiple requirements with attention to detail.
• Nice to have: cloud/AI transformation projects.
• Nice to have: BPMN knowledge.
• Nice to have: Jira/Confluence/Azure DevOps familiarity.
• Certifications like CBAP/CCBA/PMI-PBA are a plus.

Responsabilidades

• Analyze existing processes, operating models, roles and information flows.
• Facilitate workshops to gather, validate, and document requirements.
• Create current and future state process maps and identify improvements.
• Translate needs into functional requirements, user stories and acceptance criteria.
• Collaborate with architects to reflect requirements in designs.
• Support operating model analysis, governance, and controls.
• Perform gap analyses and assess impact of changes.
• Maintain traceability from business need to implementation and testing.
• Support backlog refinement and prioritization with product owners.
• Work with QA to clarify acceptance criteria and validate delivered functionality.
• Develop user guides, training materials, and procedures.
• Perform documentation quality control for accuracy and consistency.
• Support change management, user readiness and process adoption.

Conocimientos

5 to 7 years experience

Process mapping

Requirement definition

User stories

Agile delivery

Workshops facilitation

Gap analysis

Documentation quality

Testing support

Change management

Nice to have: cloud/AI projects

Nice to have: BPMN

Nice to have: Jira/Confluence/VBAzure

CBAP/CCBA/PMI-PBA

Training materials development

Herramientas

Jira

Confluence

Visio

Azure DevOps

Descripción del empleo

Location: Hybrid - Toluca Mexico ( 3 days per week need to go office)

Duration: Contract

Rate: DOE

Responsibilities

• Analyze existing business processes operating models roles systems and information flows
• Facilitate workshops and interviews to gather validate and document business and functional requirements
• Create current state and future state process maps and identify improvement opportunities
• Translate business needs into functional requirements user stories use cases and acceptance criteria
• Collaborate with architects to ensure business requirements are accurately reflected in functional and solution designs
• Support operating model analysis including processes governance handoffs responsibilities and controls
• Perform gap analysis and assess the impact of proposed process system or organizational changes
• Maintain requirements traceability from initial business need through implementation and testing
• Support backlog refinement and prioritizations with product owners and delivery teams
• Work with QA teams to clarify acceptance criteria and validate that delivered functionality meets business expectations
• Develop user guides training materials process documentation and operational procedures
• Perform documentation quality control to ensure accuracy completeness consistency and compliance with defined standards
• Support change management user readiness and process adoption activities

To be successful in this role you should have

• 5 to 7 years of experience as a Business Analyst Process Analyst Functional Analyst or similar professional
• Strong experience in process mapping requirement definition and operating model analysis
• Ability to translate complex business requirements into clear actionable functional specifications
• Experience writing user stories use cases acceptance criteria process flows and business rules
• Strong understanding of Agile delivery and backlog management practices
• Experience conducting workshops and working with business and technical stakeholders
• Ability to perform gap analysis root cause analysis and change impact assessments
• Strong documentation quality review communication and facilitation skills
• Experience supporting testing user acceptance testing and business readiness activities
• Ability to manage multiple requirements and priorities while maintaining attention to detail

Nice to have skills

• Experience supporting cloud AI data or digital transformation initiatives
• Knowledge of Business Process Model and Notation or BPMN
• Familiarity with Jira Confluence Visio Azure DevOps or similar tools
• Business analysis certification such as CBAP CCBA PMIPBA or equivalent
• Experience developing training and change management materials