HRIS & Payroll Systems Specialist

SWBC; Monterrey; On-site; MXN 201,000 - 290,000; Full time

Job summary

SWBC is seeking a quick-learning, technically oriented specialist to provide stellar customer service to clients and employees. You will support clients across all software solutions while collaborating with a fast-paced team.

The role emphasizes resolving product issues, developing support plans, and understanding Payroll, Time & Labor Management, and HRIS needs. This entry-level position values independent work and strong communication.

Qualifications

• Bachelor’s Degree in Business or related field from an accredited four-year college or university or equivalent work experience.
• Minimum of two (2) years of experience in customer service.
• Entry level position; proficient with technology.
• Ability to retain information and apply gained knowledge to the next situation.
• Ability to assist with complex and customer facing software implementations.
• Ability to work in a fast-paced team environment.
• Excellent communication skills (written and verbal).
• Ability to work independently as well as part of a team.

Responsibilities

• Provides clients with telephone and online support.
• Analyzes, troubleshoots and resolves product/service issues reported by clients in a timely manner; elevate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
• Assists in the development of support plans for clients.
• Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
• Participates in discovery sessions with customers to define requirements.
• Stays up to date on the latest product features, functionality and new releases.
• Acts as a subject matter expert both internally and with customers.
• Builds delivery best practices and processes by leveraging your implementation and consulting experience.

Skills

Customer service

Technical aptitude

Team collaboration

Time management

Education

Bachelor's degree in Business

Job description

SWBC is seeking a quick-learning, technically oriented specialist to provide stellar customer service to clients and employees. You will support clients across all software solutions while collaborating with a fast-paced team.

The role emphasizes resolving product issues, developing support plans, and understanding Payroll, Time & Labor Management, and HRIS needs. This entry-level position values independent work and strong communication.