Data Capture Supervisor

SWBC Mexico; Monterrey; On-site; MXN 515,641 - 687,521; Full time

Job summary

SWBC Mexico is seeking a talented individual to supervise the data entry team and manage client insurance coverage information. The role includes prioritizing and monitoring daily workflow, hiring, and resolving loan inquiries.

The ideal candidate will have a high school diploma, at least three years in banking or insurance, and strong organizational skills. Knowledge of Microsoft Word and Excel is required.

Qualifications

• High School diploma or equivalency, college coursework preferred.
• 3+ years in Banking, Insurance, or Customer Service, with 2 years supervisory.
• Excellent organizational and communication skills.

Responsibilities

• Supervise data entry team, prioritize and monitor daily workflow.
• Assist in hiring, appraisals, and approving leave requests.
• Resolve loan insurance inquiries and updates.

Skills

Organizational skills

Communication skills

Supervisory experience

Proficient in Microsoft Word

Proficient in Excel

Education

High School diploma

Some college coursework in Business or Management

Job description

SWBC is seeking a talented individual who will supervise the staff and activities involved with entering and updating client insurance coverage information into computer systems.

Why You Will Love This Role

In this role, you will gain a wealth of knowledge around several areas within Lender Placed Operations. Your knowledge and experience will assist in improving processes and bridging knowledge gaps.

Essential Duties Include The Following

• Supervises the staff and activities of the data Entry team to include prioritizing, scheduling and monitoring the daily workflow, and process changes to ensure timely and accurate data input.
• Assists in interviewing and hiring new employees, completing and conducting employee performance appraisals, and approving vacation and sick time requests.
• Resolves all loan insurance inquiries, requests for change, insurance payment, and refund issues from borrowers, insurance agents/brokers, and company staff, either by telephone, or written communication.
• Assists in assuring clients with accurate and timely loan status information by verifying, updating, and researching loan insurance information.
• Oversees the integration of input and update functions with LSAMS, COGNASYS, the AS400, and other automated systems and reports any system problems and/or issues to management.

Serious Candidates Will Possess The Minimum Qualifications

• High School diploma or equivalency. Some college coursework in Business, Management, Accounting, or related courses preferred.
• At least three (3) years’ experience in Banking, Insurance, Customer Service or related experience with two (2) years of supervisory experience.
• Excellent organizational and communication skills.
• Able to effectively communicate with a range of persons, from customers to senior management.
• Able to operate a PC and basic office equipment. Must be proficient in Microsoft Word, Excel, and the Internet.
• Able to type 40 WPM accurately.

Additional Information

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.