HR Solutions Center Associate — Mexico/US

Arrow Components; Tlaquepaque; Presencial; MXN 223.000 - 245.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days,

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Wellbeing program for all employees

Growth Opportunities

Descripción de la vacante

Arrow Electronics is seeking an HR Representative - Contact Center in Mexico to join our Corporate HR Team within our HR Solutions Center. This role supports Mexico, the USA and other countries with HR inquiries, delivering confidential, professional service.

The ideal candidate will have strong communication skills, Excel proficiency, and experience with HR systems such as Workday, HR Connect, and ATS. A long-term career with growth opportunities and comprehensive benefits awaits.

Formación

• Bachelor's degree in HR or business-related field is required.
• Minimum 1 year of HR service center experience in Mexico and USA inquiries.

Responsabilidades

• Respond to questions on basic HR practices, process and policies for Mexico, USA, and other countries via multiple channels.
• Answer basic HR policy questions for managers, employees and coworkers and escalate as appropriate.
• Field general inquiries from candidates, recruiters, and hiring managers; escalate as needed.
• Educate clients in Mexico about services and self-service tools like Workday and HR Connect.
• Participate in special projects and other duties as assigned.
• Use Workday to process employee-related transactions and audit work.
• Continuously create and define process improvements.

Conocimientos

Fluent English

Excel

Microsoft Office

Communication skills

Confidentiality

Case management

Educación

Bachelor's degree in HR or business

Herramientas

Workday

HR Connect

ATS

SharePoint

Descripción del empleo

Arrow Electronics is seeking an HR Representative - Contact Center in Mexico to join our Corporate HR Team within our HR Solutions Center. This role supports Mexico, the USA and other countries with HR inquiries, delivering confidential, professional service.

The ideal candidate will have strong communication skills, Excel proficiency, and experience with HR systems such as Workday, HR Connect, and ATS. A long-term career with growth opportunities and comprehensive benefits awaits.