HR Operations & Process Excellence Specialist

Caterpillar Inc.; Torreón; On-site; MXN 300,000 - 420,000; Full time

Job summary

Caterpillar Inc. in Torreón, Mexico, is seeking an HR Operations Specialist to optimize HR processes across the employee lifecycle and ensure data integrity.

You will be the SME for HR operations, handling complex cases, analyzing trends, and driving standardization and continuous improvement initiatives in collaboration with key stakeholders. You will lead onboarding, lifecycle changes, leave administration support, audits, and SOP development while ensuring compliance with policies and labor

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
• 4+ years of experience in HR Operations or Shared Services.
• Proven handling of employee lifecycle processes and complex HR transactions.
• Experience analyzing HR data, trends, and process improvements.
• Strong knowledge of HR systems and data management practices.
• Experience creating and maintaining process documentation and SOPs.

Responsibilities

• Serve as SME for assigned HR operational processes and lifecycle activities.
• Manage complex HR transactions and individual employee cases.
• Analyze HR metrics to identify performance and improvement opportunities.
• Ensure accurate execution of onboarding, changes, leaves, and terminations.
• Audit data quality across HR systems for compliance and accuracy.
• Develop and maintain SOPs and knowledge resources.
• Collaborate with HR Business Partners, Payroll, and Talent Acquisition.
• Identify gaps and risks; implement sustainable solutions.
• Support automation, standardization, and service optimization initiatives.
• Participate in system implementations and change management activities.
• Generate HR reports and insights to inform decision-making.

Skills

Business Process Improvement

Service Excellence

Decision Making

Employee Relations

Policies & Procedures

HR Consulting & Operations

Education

Bachelor's degree in HR/Business/Psychology

Tools

Workday

Job description

Caterpillar Inc. in Torreón, Mexico, is seeking an HR Operations Specialist to optimize HR processes across the employee lifecycle and ensure data integrity.

You will be the SME for HR operations, handling complex cases, analyzing trends, and driving standardization and continuous improvement initiatives in collaboration with key stakeholders. You will lead onboarding, lifecycle changes, leave administration support, audits, and SOP development while ensuring compliance with policies and labor