HR Generalist, CDMX

Fashion United; Ciudad de México; Hybrid; MXN 620,000 - 900,000; Full time

Job summary

Pandora is seeking a Human Resources Generalist to join our Mexico City team. You will partner with the HR Business Partner and support employees across the lifecycle, focusing on people management, employee relations, talent development and engagement.

Collaboration with Payroll/DP ensures alignment while payroll ownership remains with Payroll. Your role includes influencing managers, guiding performance, and aiding in audits and policy updates to maintain local compliance and a positive

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related fields.
• Minimum of 5 years of experience as an HR Generalist, preferably within retail, complex, or multi-unit environments.
• Strong experience in employee relations, talent management, and HR business partnering, ideally supporting retail or field-based teams.

Responsibilities

• Act as a primary HR point of contact for employees on people-related matters, providing guidance on policies, processes and lifecycle topics.
• Support leaders through coaching, feedback and performance improvement guidance.
• Mediate and support workplace-related complaints and allegations, including conduct, ethics and labor-related matters.

Skills

HR Generalist experience

Employee relations

Talent management

HRBP partnership

Payroll coordination

Advanced Excel

HR systems

Education

Bachelor’s degree in HR or related

Tools

HRIS

Payroll systems

Job description

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

Do you want to make an impact and drive the growth of a global brand?We are looking for aHuman Resources Generalist to join our Mexico team, based in Mexico City, Mexico.

Main purpose of the role:

Under the direction of the HR Business Partner, the Human Resources Generalist acts as a strategic and operational partner to the business, supporting leaders and employees across the employee lifecycle with a strong focus on people management, employee relations, talent development and engagement. The role works in close collaboration with Payroll/Departmento Pessoal (DP), ensuring alignment and effective communication, while payroll execution and statutory ownership remain with the Payroll function.

Key Responsibilities:

Talent Acquisition & Workforce Health (Non-Operational)

• Partner with HRBP and Talent Acquisition team to support workforce planning and hiring strategies, while end-to-end recruitment execution is owned by the dedicated Recruiter.
• Act as a strategic partner to recruitment in cases of high turnover, repeated vacancies or operational risk, particularly in retail or specific business units.
• Analyze hiring patterns and onboarding effectiveness, providing insights and recommendations to HRBP, Recruiter and business leaders.
• Support hiring managers in addressing structural or people-related issues impacting attraction, retention and performance.
• Participate in interviews or selection discussions when required due to business criticality or employee relations risks.
• Ensure alignment between Talent Acquisition efforts and broader HR initiatives related to engagement and retention.

Employee Relations, Ethics & Employee Support

• Act as a primary HR point of contact for employees on people-related matters, providing guidance on policies, processes and employee lifecycle topics.
• Act as a trusted advisor to managers and employees on employee relations, performance management, conduct and conflict resolution.
• Support leaders through coaching, feedback and performance improvement guidance.
• Mediate and support workplace-related complaints and allegations, including conduct, harassment, ethics and labor-related matters.
• Support and participate in internal investigations, in coordination with HRBP and Legal, ensuring confidentiality, neutrality and due process.
• Ensure appropriate documentation, escalation and compliance in sensitive employee relations cases.
• Partner with Payroll/DP and Legal to monitor labor relations topics and mitigate people-related risks.

Partnership with Payroll / DP (Non-Operational)

• Partner with Payroll/DP to support employee understanding of payroll-related matters, acting as a facilitator when communication or context is required.
• Ensure payroll-related inquiries are properly routed to Payroll/DP, maintaining clear ownership and accountability.
• Provide contextual HR information to Payroll/DP when needed, without executing payroll calculations or statutory processes.

Talent Management & Development

• Partner with HRBPs and business leaders (DSM/RSM) to support performance management, talent mapping, succession planning, and development initiatives.
• Identify organizational and individual development needs, including training mapping per role, and support the design and delivery of targeted learning solutions.
• Collaborate with Retail Excellence to align training programs with capabilities priorities.
• Support employee retention through development-focused action plans.
• Ensure HR practices align with local labor legislation, internal policies and global guidelines, in partnership with HRBP, Payroll/DP and Legal.
• Support the creation, update and communication of HR policies and procedures.
• Act as an HR representative during audits or inspections related to HR practices (excluding payroll execution).

Engagement & Culture

• Lead and support employee engagement initiatives, team building activities and internal communications.
• Promote company culture, values and employee experience initiatives.

Reporting & HR Analytics

• Ensure People Portal (employee data system management) is consistently updated and maintained as the central source of HR information and reporting.
• Collect, analyze, and interpret HR data related to turnover, engagement, recruitment, and performance.
• Provide actionable insights and reports to HRBPs and leadership to support informed decision-making.

Craft your career with us if you have:

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related fields
• Minimum of 5 years of experience as an HR Generalist, preferably within retail, complex, or multi-unit environments.
• Strong experience in employee relations, talent management, and HR business partnering, ideally supporting retail or field-based teams.
• Proven experience working collaboratively with Payroll/DP and external vendors in a fast-paced, operational setting.
• Willingness to travel as required to support multi-unit or store operations within territory.
• Strong interpersonal, communication and conflict management skills
• Ability to influence leaders and manage sensitive situations with professionalism
• High level of confidentiality and ethical judgment
• Strong analytical and problem-solving skills
• Ability to adapt in a fast-paced and changing environment
• Advanced proficiency in Microsoft Excel and HR systems

About Pandora:

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.