HR Coordinator | Distribuited Brands

Chanel, Inc.; Ciudad de México; On-site; MXN 360,000 - 520,000; Full time

Job summary

Chanel at Versailles in Mexico City is seeking an HR Coordinator to support a multi-brand retail HR agenda across Fragrance & Beauty, Fashion and lifestyle. You will work with the HR Director to ensure compliant operations across the employee lifecycle.

You will lead recruitment for retail roles, manage onboarding, personnel movements and payroll inputs, coordinate compensation processes and support employee relations with a focus on compliance and confidentiality.

Qualifications

• At least 5 years of Human Resources experience, ideally in retail, luxury, premium consumer goods or multi-store operations.
• Experience supporting retail operations and department-store environments, particularly Palacio de Hierro and Liverpool.
• Hands-on experience across the employee lifecycle, including recruitment, onboarding, personnel movements, vacation and leave administration, payroll inputs and offboarding.
• Proven experience recruiting retail and commercial profiles, such as Client Advisors, Beauty Advisors, Sales Associates and Retail Managers.
• Working knowledge of Mexican labor legislation, employee documentation and personnel administration.
• Experience coordinating commissions, bonuses, incentives or variable compensation processes.
• Familiarity with HR information systems; Workday knowledge is highly desirable.
• Strong Microsoft Office skills, particularly Excel, including formulas, filters, pivot tables, trackers and reporting.
• Fluent Spanish and advanced English, both written and spoken.

Responsibilities

• Coordinate end-to-end recruitment for retail and point-of-sale positions, ensuring timely hiring and effective communication throughout the selection process.
• Facilitate onboarding and offboarding to provide a seamless employee experience.
• Manage personnel movements, employee records, vacation and leave administration, and HR processes with accuracy and confidentiality.
• Coordinate commission schemes, bonuses, incentives and variable compensation processes with Payroll.
• Support managers and employees in day-to-day HR matters, including disciplinary proceedings in line with Mexican law.
• Coordinate documentation, credentials and access requirements for retail points of sale.
• Maintain accurate employee information, trackers and workforce reports for headcount management.
• Participate in HR initiatives focused on engagement, well-being and compliance.

Skills

HR experience

Fluent Spanish

Advanced English

Excel

Recruitment

Payroll inputs

Education

Bachelor's degree in HR

Tools

Workday

HRIS

MS Office

Job description

POSITION TITLE:HR Coordinator DIVISION / DEPARTEMENT: People & Organization REPORTING TO (Title):PO Director CONTRACT TYPE:Indefinite-Term STARTING DATE:November 2026 LOCATION:Corporate | CDMX

About the role

Imagine being at the heart of Distributed Brands at Versailles in Mexico, a dynamic, multi-brand environment where people, retail operations and exceptional client experiences come together. As HR Coordinator, you will support the Human Resources agenda for a diverse portfolio of Distributed Brands across Fragrance & Beauty, Fashion and lifestyle, including Hermès, Bvlgari, Diptyque, Shiseido, NARS, TUMI, El Ganso, Scalpers, Tory Burch, TOUS, ERES, Orlebar Brown and other prestigious brands. Working closely with the HR Director, Director of Distributed Brands, Brand Managers, Retail Experience Managers and employees, you will help ensure efficient, accurate and compliant HR operations throughout the employee lifecycle. Your scope will combine recruitment, employee relations, personnel administration, variable compensation and retail workforce support.

What you will contribute

You will serve as a key HR point of contact, connecting employee needs with business priorities and ensuring that people processes run smoothly across department stores and points of sale. Your main responsibilities will include:

• Talent Acquisition: Coordinate end-to-end recruitment for retail and point-of-sale positions, ensuring timely hiring and effective communication throughout the selection process.
• Onboarding & Offboarding: Facilitate a seamless employee experience, from hiring documentation and onboarding to employee departures.
• Employee Lifecycle Management: Manage personnel movements, employee records, vacation and leave administration, and other HR processes with accuracy and confidentiality.
• Compensation Administration: Coordinate commission schemes, bonuses, incentives and variable compensation processes, ensuring accurate information and timely follow-up with Payroll.
• Employee Relations: Support managers and employees in day-to-day HR matters, including disciplinary proceedings, in alignment with internal policies and applicable Mexican labor legislation.
• Retail Operations & Access Management: Coordinate the documentation, credentials and access requirements employees need to perform their duties at their assigned points of sale.
• HR Administration & Reporting: Maintain accurate employee information, trackers and workforce reports, supporting reliable Headcount management and operational continuity.
• Employee Engagement & Well-being: Participate in HR initiatives and projects focused on employee engagement, health, well-being and the overall employee experience.
• Compliance: Ensure HR documentation and administrative processes comply with Mexican labor law, company policies and established procedures.

Your place in the organization

Reporting directly to the HR Director, you will work in close partnership with the Director of Distributed Brands, Brand Managers, Retail Experience Managers, Payroll and other relevant stakeholders. You will act as a trusted point of contact for employees and managers, providing practical HR guidance and ensuring consistency in the implementation of people processes across a diverse, multi‑brand retail portfolio. You will also collaborate with external providers, recruitment platforms and department-store partners to facilitate efficient HR operations at points of sale.

The impact you will make

You will help create a seamless and positive employee experience while enabling retail teams to focus on what matters most: delivering exceptional client experiences and representing their brands with excellence. Through effective recruitment, reliable personnel administration, accurate compensation inputs and responsive employee support, you will contribute to:

• Business continuity and appropriate workforce coverage across points of sale.
• Accurate and timely HR administration and reporting.
• A consistent, professional employee experience throughout the employee lifecycle.
• Strong collaboration between HR, brand teams and retail partners.
• Employee engagement, well‑being and compliance with internal policies and labor requirements.

What will make you successful in this role

You thrive in a fast‑paced retail environment and enjoy managing a diverse range of HR responsibilities. You are comfortable balancing operational priorities, supporting multiple stakeholders and ensuring that every detail is handled with accuracy and care. You combine a hands‑on approach with sound judgment, discretion and a strong service mindset. You build trusted relationships with employees and managers, anticipate operational needs and follow through on commitments. You are motivated by working in a multi‑brand environment where agility, collaboration, professionalism and high standards are essential.

What you will bring

• At least 5 years of Human Resources experience, ideally in retail, luxury, premium consumer goods or multi‑store operations.
• Previous experience supporting retail operations and department‑store environments, particularly Palacio de Hierro and Liverpool.
• Hands‑on experience across the employee lifecycle, including recruitment, onboarding, personnel movements, vacation and leave administration, payroll inputs and offboarding.
• Proven experience recruiting retail and commercial profiles, such as Client Advisors, Beauty Advisors, Sales Associates and Retail Managers.
• Working knowledge of Mexican labor legislation, employee documentation and personnel administration.
• Experience coordinating commissions, bonuses, incentives or variable compensation processes.
• Familiarity with HR information systems; Workday knowledge is highly desirable.
• Strong Microsoft Office skills, particularly Excel, including formulas, filters, pivot tables, trackers and reporting.
• Fluent Spanish and advanced English, both written and spoken.
• Excellent organizational skills, attention to detail and the ability to manage multiple priorities with a strong sense of urgency.
• Effective communication and relationship‑building skills, with the ability to collaborate across different teams and levels of the organization.
• High standards of integrity, confidentiality and professional judgment when handling sensitive employee information.
• A proactive, autonomous, collaborative and service‑oriented mindset.
• Genuine enthusiasm for people, retail operations and working within a diverse portfolio of brands.

What Versailles can offer you

This role offers the opportunity to develop broad HR expertise within a dynamic, multi‑brand retail environment, gaining hands‑on exposure to talent acquisition, employee relations, compensation administration, labor processes, employee engagement and retail operations. You will collaborate with business leaders and cross‑functional teams, strengthening your understanding of how Human Resources contributes to business performance and employee experience. At Versailles, you will join a collaborative environment that values professional development, operational excellence and the contribution of every individual.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.