Hr Generalist

Confie Ta Admin; Tijuana; On-site; MXN 167,000 - 290,000; Full time

Benefits offered by this job

Private medical insurance and Preventi

Friendly work environment

Financing and discounts at local cafes

Christmas bonus

Savings fund

Profit sharing (PTU)

Extra paid days off

Job summary

Confie Ta Admin is seeking an HR professional to align HR practices with business goals and support employees across the organization. You will act as a trusted advisor to managers, handle employee relations, and drive HR initiatives in a fast‑paced environment within our Tijuana operation.

The role requires 1–3 years in HR management, experience with Sistema TRESS, and proficiency in Windows and MS Office. A supportive, collaborative team culture and competitive benefits are offered.

Qualifications

• 1 to 3 years of experience in Human Resources management.
• Experience with Sistema TRESS (intermediate).
• Proficient in Windows and MS Office.

Responsibilities

• Collaborate with leadership to align HR strategies with business objectives.
• Advise employees and managers, address workplace concerns, and ensure policy compliance.
• Oversee hiring, payroll, and social security processes.
• Manage terminations and exit interviews with cross‑department coordination.

Skills

Collaboration

Advisory skills

Interpersonal skills

Policy compliance

Education

University degree

Tools

Sistema TRESS - intermediate

Windows

Excel

PowerPoint

Job description

About our company

Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.

Responsible for aligning HR practices with the overall business objectives of the organization, providing the necessary attention to employee services in accordance with Human Resources policies and procedures. This ensures a positive work environment focused on employee services and relations

• Collaborate with leadership to align HR strategies with business objectives, ensuring that HR initiatives drive organizational success.


• Act as a trusted advisor to employees and managers, address workplace concerns, foster a positive work environment, and ensure compliance with policies and labor laws.


• Lead HR efforts during organizational changes, such as restructuring or cultural transformation, and champion initiatives that foster a diverse, inclusive, and engaged workplace.


• Provide personnel services: labor letters, transportation support for new employees, notification of work equipment (Token) damage, loss, or non-return to the Finance department, update personal information, INFONAVIT & FONACOT updates, and correction of data (IMSS, RFC, positions, departments, etc.).


• Responsible for the termination process in the organization, ensuring compliance, conducting exit interviews to gather feedback, and collaborating with different departments to complete the termination process.


• Responsible for the new hire process: updating the TRESS System, obtaining signatures for contracts to hire new ambassadors, and printing the new hire package.


• Manage hires and terminations for the area under their charge, as well as ensuring proper social security registration (IMSS), preparation and monitoring of Work Risks (ST'7/Documentation), and management of medical leaves.


• Manage payroll incidents: PSG, disabilities, FJ, and holidays.


• Attend to employee complaints and follow up with operations, handling complaints and disciplinary cases.


• Perform all activities not mentioned in this description but inherent to the HR department.
  

Requirements

Experience:

• 1 to 3 years of experience in Human Resources management


• Sistema TRESS - intermediate

Language:

• Windows, Office: Word, Excel, Power - Intermediate


• University/ College
  


• Christmas bonus
  


• Savings fund
  


• Profit sharing (PTU)
  


• Extra paid days off
  


• Private medical insurance and preventative care
  


• Friendly work environment
  


• Financing and discounts at local restaurants and coffee shops