Housekeeping Coordinator: Elevate Guest Experience

Hyatt Hotels Corporation; Ciudad de México; Híbrido; MXN 250.000 - 350.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City is seeking a capable Housekeeping Coordinator to streamline daily operations, supervise room status, and coordinate with Front Office and Engineering to ensure guest satisfaction.

You will handle guest requests, maintain records, support team leaders, and uphold departmental standards and Andaz service expectations in a fast-paced hotel environment.

Formación

• Experience as a Housekeeping Coordinator or in a Desk Coordinator/Housekeeping Office role in a 4- or 5-star hotel.
• Strong communication and coordination skills with attention to detail.
• Good knowledge of hotel operations and housekeeping procedures.
• Excellent organizational and follow-up skills.
• Ability to multitask and prioritize in a fast-paced hotel environment.
• Proficiency in Microsoft Office and routine office tasks.
• Professional telephone and interpersonal skills.
• Ability to work well within a diverse, multicultural team.

Responsabilidades

• Coordinate daily housekeeping operations and ensure effective communication with all relevant departments.
• Monitor and follow up on room status, room assignments, priorities, and special requests.
• Coordinate guest requests and ensure timely follow-up and closure.
• Maintain accurate records, reports, logs, and departmental documentation.
• Communicate room discrepancies and operational updates with Front Office and relevant departments.
• Coordinate with Engineering regarding maintenance issues and follow up until completion.
• Handle telephone calls, messages, and guest/colleague requests professionally and efficiently.
• Support Team Leaders and Housekeeping management with daily operational requirements.
• Ensure all requests and follow-ups are recorded and actioned within the required timeframe.
• Assist in maintaining departmental standards, procedures, and Andaz service expectations.
• Handle guest information and departmental communication with confidentiality and professionalism.
• Support the team during high occupancy, VIP arrivals, events, and other operationally demanding periods.

Conocimientos

Communication skills

Coordination skills

Hotel operations knowledge

Organizational skills

Multi-tasking

Microsoft Office

Telephone skills

Interpersonal skills

Team collaboration

Descripción del empleo

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

• Coordinate daily housekeeping operations and ensure effective communication with all relevant departments.
• Monitor and follow up on room status, room assignments, priorities, and special requests.
• Coordinate guest requests and ensure timely follow-up and closure.
• Maintain accurate records, reports, logs, and departmental documentation.
• Communicate room discrepancies and operational updates with Front Office and relevant departments.
• Coordinate with Engineering regarding maintenance issues and follow up until completion.
• Handle telephone calls, messages, and guest/colleague requests professionally and efficiently.
• Support Team Leaders and Housekeeping management with daily operational requirements.
• Ensure all requests and follow-ups are recorded and actioned within the required timeframe.
• Assist in maintaining departmental standards, procedures, and Andaz service expectations.
• Handle guest information and departmental communication with confidentiality and professionalism.
• Support the team during high occupancy, VIP arrivals, events, and other operationally demanding periods.

Qualifications

• Previous experience in a Housekeeping Coordinator / Desk Coordinator / Housekeeping Office role in a 4- or 5-star hotel.
• Strong communication and coordination skills.
• Good knowledge of hotel operations and housekeeping procedures.
• Excellent organizational and follow-up skills.
• Ability to multitask and prioritize in a fast-paced hotel environment.
• Proficiency in Microsoft Office.
• Professional telephone and interpersonal skills.
• Ability to work effectively as part of a diverse and multicultural team.

The Standard, Mexico City | Mexico City , DIF , MX

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