Hotel Operations Coordinator

Bacardi; Región Ciénega; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Employee assistance program

Pension plan

Paid time off

Job summary

Bacardi busca un/a Coordinador/a de Operaciones de Hotel para recibir y acompañar a las visitas, garantizando la satisfacción del cliente y diseñando experiencias únicas por grupo y para las necesidades de los anfitriones.

El candidato ideal posee licenciatura terminada, inglés avanzado conversacional y al menos 2 años de experiencia en logística, eventos y servicio al cliente, con conocimiento avanzado de protocolo y Excel. Se ofrece un rol en un entorno global y beneficios variados.

Qualifications

• Licenciatura terminada.
• Inglés avanzado conversacional.
• Experiencia mínima de 2 años en empleos o estudios de áreas productivas.
• Experiencia mínima de 2 años en logística y organización de eventos.
• Experiencia mínima de 2 años en servicio al cliente.
• Conocimientos avanzados en protocolo y etiqueta.
• Conocimiento avanzado de Excel.

Responsibilities

• Recepción de visitantes y anfitrión durante la visita.
• Capacitación de la marca, tequila y catas.
• Manejo y coordinación del plan de asignación de la Casona.
• Juntas mensuales con los líderes de mercado.
• Creación de experiencias y planeación de eventos para clientes VIP.
• Diseño del calendario anual de reservaciones.
• Acompañamiento a visitantes en experiencias fuera de la destilería.

Skills

Inglés avanzado

Protocolo y Etiqueta

Excel avanzado

Education

Licenciatura Terminada

Tools

Excel

Job description

Hotel Operations Coordinator

Objetivo.

Recibir y acompañar a las visita garantizando la satisfaccion del cliente, asi como el diseño de experiencia unicas por grupo y necesidades de los Host.

Responsabilidad.

• 1-Recepcion de Visitantes, y anfitrion durante su visita.
• 2-Capacitacion de la marca, tequila y catados.
• 3-Manejo y coordinacion del plan de alocacion de la Casona.
• 4-Juntas mensuales con los lideres de mercado.
• 5-Creacion de experiencias y planeación de eventos para clientes VIP.
• 6-Diseño del calendario anual de reservaciones.
• 7-Acompañamiento a visitantes en experiencias fuera de la destilería.

Perfil.

• Licenciatura Terminada
• Ingles Avanzado Conversacional
• Experiencia minima de 2 años en empleos o estudios de áreas productivos.
• Experiencia minima de 2 años en logistica y organización de eventos.
• Experiencia minima de 2 años en Servicio al Cliente.
• Conocimientos Avanzados en Protocolo y Etiqueta.
• Conocimiento Avanzado de Excel.

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi,we arecommitted toproviding ourPrimos (employees) with a comprehensive Total Rewards package ofcompensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:

• Competitive Pay Package
• Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
• Retirement/Pension Plan

Health & Wellbeing

• Medical, Critical Illness, and Life Insurance
• Employee Assistance Programs
• Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.