Hospitality Tech Support Engineer — Connected Room Systems

NTT DATA, Inc.; Región Centro; Presencial; MXN 260.000 - 420.000; Jornada completa

Descripción de la vacante

NTT DATA Services in Guadalajara, Mexico, seeks a Technical Support Engineer dedicated to Hospitality Technology. The role focuses on high-volume incident management, customer-facing service, and expert Android platform support within a hotel environment.

You will document, troubleshoot, and resolve issues in ServiceNow, while maintaining clear communication with hotel managers and property engineers. Fluency in English is essential for this cross-border, fast-paced setting.

Formación

• Strong background in call center environments.
• Experience troubleshooting Android-based platforms.
• Proficiency with ServiceNow workflows.
• 100% fluency in English.

Responsabilidades

• Manage high volumes of support calls and follow up to resolution.
• Document troubleshooting steps in ServiceNow with clear incident roadmaps.
• Investigate root causes for permanent solutions.
• Maintain professionalism and empathy with hotel staff during outages.

Conocimientos

Android troubleshooting

Wi-Fi networking

English fluency

Communication

Herramientas

ServiceNow

Descripción del empleo

NTT DATA Services in Guadalajara, Mexico, seeks a Technical Support Engineer dedicated to Hospitality Technology. The role focuses on high-volume incident management, customer-facing service, and expert Android platform support within a hotel environment.

You will document, troubleshoot, and resolve issues in ServiceNow, while maintaining clear communication with hotel managers and property engineers. Fluency in English is essential for this cross-border, fast-paced setting.