High Jewelry Client Advisor

Fashion United; México; Remote; MXN 450,000 - 650,000; Full time

Job summary

Van Cleef & Arpels Mexico seeks a Client Advisor to deliver an exceptional luxury shopping experience and achieve defined sales objectives in a boutique setting. You will build a loyal clientele, participate in CRM initiatives, and coordinate with the team to ensure flawless service from greeting to after-sales support, while upholding brand standards and security procedures.

The role requires 5-7 years in luxury sales, a jewelry certification or Bachelor's degree, strong interpersonal skills,

Qualifications

• 5-7 years in a fast-paced luxury sales background.
• A Bachelor’s Degree or Jewelry Certification is preferred.
• Strong understanding of Client expectations and customer priorities.
• Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal and communication skills are a must.

Responsibilities

• Achieving sales goals, while balancing daily business and High Jewelry sales
• Responsible for developing a network and a loyal clientele
• Attend social functions within the community to generate new business
• Invite current and prospective clients to in-boutique events and reach out through social media and other tools
• Responsible for active participation in CRM initiatives
• Responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting
• Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly
• Provide excellent customer service – following up on after sales service and follow the repair process from start to finish
• Must work to ensure customer satisfaction
• Must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
• Share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique

Job description

Van Cleef & Arpels Mexico seeks a Client Advisor to deliver an exceptional luxury shopping experience and achieve defined sales objectives in a boutique setting. You will build a loyal clientele, participate in CRM initiatives, and coordinate with the team to ensure flawless service from greeting to after-sales support, while upholding brand standards and security procedures.

The role requires 5-7 years in luxury sales, a jewelry certification or Bachelor's degree, strong interpersonal skills,