Client Advisor

MX02 Richemont de Mexico S.A.deCV.; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Van Cleef & Arpels in Mexico City is seeking a Client Advisor for its boutique, a highly client-facing role to achieve sales targets while delivering a unique luxury experience. The ideal candidate has 5–7 years in fast-paced luxury sales, multilingual communication, and excellent interpersonal skills; a Bachelor's Degree or Jewelry Certification is preferred, with strong CRM and computer skills.

Richemont offers generous compensation and benefits, plus opportunities for internal mobility within

Qualifications

• 5–7 years in luxury sales
• Bachelor's degree or jewelry certification preferred
• Multilingual with excellent interpersonal skills
• Excellent communication and CRM skills

Responsibilities

• Achieve sales goals and build a loyal client base
• Attend social events to generate new business
• Invite clients to in-boutique events and manage clienteling reporting
• Ensure high standards of customer service and post-sales follow-up
• Maintain CRM data accuracy and assist in display setup and security procedures

Skills

Luxury sales experience

Multilingual

Clienteling

CRM

Education

Bachelor's degree or jewelry certification

Tools

CRM software

MS Office

Job description

Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

The Client Advisor is a highly client facing role with the proven experience to achieve preset sales objectives and exceeds sales targets by proactively developing a network of clients. A Client Advisor needs to ensure a unique client experience throughout all touch points, and plays an active participant in the daily operations of the boutique.

Responsibilities

• Achieving sales goals, while balancing daily business and High Jewelry sales
• Responsible for developing a network and a loyal clientele
• Attend social functions within the community to generate new business
• Invite current and prospective clients to in-boutique events and reach out through social media and other tools
• Responsible for active participation in CRM initiatives
• Responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting
• Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly
• Provide excellent customer service – following up on after sales service and follow the repair process from start to finish
• Must work to ensure customer satisfaction
• Must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
• Share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique

Qualifications

• 5-7 years in a fast-paced luxury sales background
• A Bachelor's Degree or Jewelry Certification is preferred
• Strong understanding of Client expectations and customer priorities
• Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to establish and maintain effective relationships with customers and gain their trust and respect
• Excellent interpersonal and communication skills are a must.
• Multilingual skills required

Richemont offers a generous compensation and benefits package for eligible employees.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.