Ingeniero de Helpdesk - Temporal 1 año

Spellman High Voltage; Matamoros; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

None

Descripción de la vacante

Spellman High Voltage Electronics Corporation in Matamoros is seeking a Helpdesk Engineer to support and train users, record communications, and ensure accurate documentation. The role requires advanced Windows and Office skills, plus basic networking and hardware know‑how.

Ideal candidates have 3+ years in IT support, strong English, and experience with Active Directory, email administration, and backup/restore methods.

Formación

• Bachelor’s degree in information technology.
• 3+ years of experience in related field and technical support.
• Advanced knowledge of Windows at an advanced level.
• Advanced Microsoft Office.
• Basic knowledge of routers, firewalls, switches, VPN devices, wireless and other networking technologies.
• Printer installation and other computer equipment accessories.
• Manejo y instalación de cableado estructurado Cat6.
• Hardware computer repair and software installation.
• Ability to produce clear, concise, and accurate documentation and work notes.
• Basic English.
• Strong understanding and working knowledge of active directory exchange email administration.
• Strong understanding of computer backup and restore methods.
• Ability to articulate at a technical level appropriate to the circumstances.

Responsabilidades

• Monitoring projects under direct supervision.
• Record incoming customer communications supporting and working on them.
• Inform and train users in the operation of equipment and/or software; Analyze and make recommendations on time.
• Keep clients informed in a professional manner ensuring accuracy of details.
• Accurately record all customer communications using the appropriate service desk software.
• Installation support and routine maintenance for hardware and software.
• Analyze and resolve failures ranging from a major system crash to a forgotten password.
• Ensure documentation and job notes are kept up to date and accurate.
• Support to other duties when required by management.
• Comply with and ensure that the personnel under their charge comply with each of the points considered within the code of conduct (ethics) of Spellman de México, S.A. de C.V
• Comply with the Health, Safety and Environment Policy, following the procedures and work instructions applicable to his/her activities for the participation in the established Objectives and Goals.

Conocimientos

Windows

MS Office

Networking

Cat6 Cabling

Documentation

Active Directory

Email Administration

Backup/Restore

Hardware Repair

English

Educación

Bachelor’s degree in information technology

Herramientas

Service desk software

Descripción del empleo

## Helpdesk EngineerApplylocations: MX - Tamaulipas - Matamorostime type: Full timeposted on: Posted Todayjob requisition id: JR3182## **About Us**Spellman High Voltage Electronics Corporation, a family owned business for over 75 years, takes pride in powering progress in health, security and quality of life. We are key partners with the world’s leading medical devices, semiconductor, scientific analytics and industrial systems manufacturers. When they want to push the limits of what’s possible with high voltage applications, they turn to us to make it happen.While Spellman is not a household name, our products are used to make and often power many of the most advanced technologies that make modern life possible. With design and manufacturing sites in North America, Europe and Asia, we have become the preferred provider of high voltage power solutions for OEMs pushing the boundaries of technology around the world by designing and producing the products they need to power progress.**Main Responsibilities:*** Monitoring projects under direct supervision.* Record incoming customer communications supporting and working on them.* Inform and train users in the operation of equipment and/or software; Analyze and make recommendations on time.* Keep clients informed in a professional manner ensuring accuracy of details.* Accurately record all customer communications using the appropriate service desk software.* Installation support and routine maintenance for hardware and software.* Analyze and resolve failures ranging from a major system crash to a forgotten password.* Ensure documentation and job notes are kept up to date and accurate.* Support to other duties when required by management.* Comply with and ensure that the personnel under their charge comply with each of the points considered within the code of conduct (ethics) of Spellman de México, S.A. of C.V* Comply with the Health, Safety and Environment Policy, following the procedures and work instructions applicable to his/her activities for the participation in the established Objectives and Goals.**Competences / abilities:**· Bachelor’s degree in information technology.· +3 years of experience in related field and technical support.· Advanced knowledge of Windows at an advanced level· Advanced Microsoft Office.· Basic knowledge of routers, firewalls, switches, VPN devices, wireless and other networking technologies.· Printer installation and other computer equipment accessories.· Manejo y instalación de cableado estructurado Cat6.· Hardware computer repair and software installation.· Ability to produce clear, concise, and accurate documentation and work notes.· Basic English.· Strong understanding and working knowledge of active directory exchange email administration.· Strong understanding of computer backup and restore methods.· Ability to articulate at a technical level appropriate to the circumstances, for example, for clients with different levels of knowledge and IT competence.We at Spellman High Voltage Electronics Corporation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment**.** To request accommodation related to disabilities, please email us at [e-mail], or call [phone]