Head of Global Operations & Onboarding

Breakmark; Ciudad de México; On-site; MXN 1,800,000 - 2,800,000; Full time

Job summary

Breakmark is seeking a senior operations leader to own and scale the end-to-end operations machine as it grows from US$2M to US$10M ARR across Mexico and the Southern Cone. You will report to the CEO and partner with product, commercial, and customer success to eliminate friction at every stage of the customer journey.

You will own the funnel from sales to onboarding to go-live, build and lead the ops team, and drive granular KPIs with automation, ensuring fast, precise execution in a

Qualifications

• 5+ years in operations at a fast-growing tech company, including scaling operations through the ~US$1M → US$10M ARR stage.
• Experience operating a high-velocity, SMB-like motion: short sales cycles, high account volume, onboarding/activation are critical.
• Track record of building and leading an operations team (hiring, developing, performance management).
• Strong analytical rigor: you run the business on numbers at the granular level.
• Hands-on drive to automate with AI: you are curious about AI agents and automation.
• Bias for action and tolerance for ambiguity — you are energized by building, not just maintaining.
• Native Spanish and professional English.
• Willing to relocate to Mexico City with full relocation support and work permit.

Responsibilities

• Own the sales → onboarding → go-live funnel and ensure launch velocity and quality for every new school.
• Inherit, lead, grow, and raise the bar for the operations team across countries.
• Define micro-metrics (time-to-launch, onboarding conversion, support load per school) and review weekly.
• Automate repetitive workflows with AI agents and internal tooling in collaboration with product.
• Turn operational pain into clear product requirements so the platform reduces complexity.
• Ensure multi-country execution in Mexico and the Southern Cone with consistent operations.
• Oversee a 24/7 support model for families and cafeterias within 6–12 months.

Skills

Operations leadership

Scaling operations

Analytics

AI automation

Bilingual Spanish/English

Relocation to MX City

Fast-growth tech

Job description

Breakmark is seeking a senior operations leader to own and scale the end-to-end operations machine as it grows from US$2M to US$10M ARR across Mexico and the Southern Cone. You will report to the CEO and partner with product, commercial, and customer success to eliminate friction at every stage of the customer journey.

You will own the funnel from sales to onboarding to go-live, build and lead the ops team, and drive granular KPIs with automation, ensuring fast, precise execution in a