Head Cashier & Front End Customer Experience Lead

The Home Depot; Saltillo; Presencial; MXN 112.000 - 167.000; Jornada completa

Descripción de la vacante

The Home Depot in Saltillo, Mexico is seeking a Head Cashier to deliver fast, friendly service at the front end and oversee cashier operations. You will handle checkout and returns, monitor Self-Checkout, and help customers with product knowledge and selling opportunities.

The role involves supporting team members, expediting price checks and POS transactions, and assisting in training new cashiers. The ideal candidate has 1+ years of cashier experience and a strong commitment to customer

Formación

• 1+ years of cashier experience preferred.
• Strong customer service orientation and knowledge of POS transactions.
• Willingness to assist and train fellow Front End Associates.

Responsabilidades

• Process checkout and returns accurately and quickly.
• Monitor the Self-Checkout area and assist customers as needed.
• Seek product knowledge to advise customers and identify selling opportunities.
• Follow policies to minimize shrink and ensure safe service.
• Head Cashier guides and supports cashiers, expediting price checks and POS approvals.
• Escalate customer issues and participate in coaching and training of new cashiers.

Conocimientos

Customer service

Cashier experience

Coaching

Training

POS transactions

Descripción del empleo

The Home Depot in Saltillo, Mexico is seeking a Head Cashier to deliver fast, friendly service at the front end and oversee cashier operations. You will handle checkout and returns, monitor Self-Checkout, and help customers with product knowledge and selling opportunities.

The role involves supporting team members, expediting price checks and POS transactions, and assisting in training new cashiers. The ideal candidate has 1+ years of cashier experience and a strong commitment to customer