Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Estado de México; Presencial; MXN 111.600 - 167.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Descripción de la vacante

A leading auto parts retailer in Mexico seeks a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include supervising team members, handling customer returns, and performing opening/closing duties. The ideal candidate will have strong communication skills and retail sales experience, preferably in auto parts. Bilingual candidates are encouraged to apply. The position offers competitive wages, benefits, and opportunities for career growth.

Formación

• Strong communication skills are essential.
• Ability to obtain RSS Certification is required.
• Retail sales experience, preferably in auto parts, is desired.
• ASE Certification is a plus.
• Fluency in Spanish is highly desired.

Responsabilidades

• Support the Store Manager and Assistant Managers in customer service.
• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure customer returns and exchanges are processed efficiently.
• Perform store opening and closing duties.

Conocimientos

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Descripción del empleo

A leading auto parts retailer in Mexico seeks a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include supervising team members, handling customer returns, and performing opening/closing duties. The ideal candidate will have strong communication skills and retail sales experience, preferably in auto parts. Bilingual candidates are encouraged to apply. The position offers competitive wages, benefits, and opportunities for career growth.