Hands-On Social Community Manager

WITHIN; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Base salary DOE

Unlimited vacation policy

Monthly phone/internet and foodstipend

Health insurance coverage

Freelance - Permanent Full-time in办公室,

Job summary

WITHIN is hiring a hands-on social community manager who lives in our brands’ Instagram, TikTok, Facebook and YouTube comments and DMs daily. You will help build a loyal community across consumer brands, including a workwear brand and spirits brands, by replying in each brand’s voice and logging insights for the account team.

You must have 2+ years of hands-on experience, excellent English, and familiarity with Sprout Social and TalkWalker.

Qualifications

• Perfect written English for client-facing daily work.
• 2+ years of hands-on community management for consumer brands.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social and TalkWalker.
• Comfortable using AI tools in daily work.
• Fast, organized and reliable on a daily cadence, incl. launches.

Responsibilities

• Run inbox sweeps twice daily across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand’s voice prioritizing purchase intent, fit and product questions, then issues.
• Join conversations proactively with comment marketing using TalkWalker and native search.
• Follow response matrices and FAQs; escalate sensitive items quickly.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment; feed monthly report.
• Use AI to draft replies and triage; document workflows on shared team accounts.
• Stay within contracted scope; paid-ad comments are out of scope unless added.

Skills

Social media management

English communication

Sprout Social

TalkWalker

AI tools

Agency/brand experience

Tools

Sprout Social

TalkWalker

Job description

WITHIN is hiring a hands-on social community manager who lives in our brands’ Instagram, TikTok, Facebook and YouTube comments and DMs daily. You will help build a loyal community across consumer brands, including a workwear brand and spirits brands, by replying in each brand’s voice and logging insights for the account team.

You must have 2+ years of hands-on experience, excellent English, and familiarity with Sprout Social and TalkWalker.