Guest Experience Concierge

WeWork Inc.; Milpa Alta; On-site; MXN 210,000 - 300,000; Full time

Job summary

WeWork in Mexico City is seeking a Front Desk Associate to be the welcoming face of our hospitality team. You will be the primary contact for members and guests, manage front desk operations, and support the Community Management team at a local location.

This role emphasizes warmth, service, and brand representation. You will engage with members, understand their needs, and promote WeWork products and services.

Qualifications

• Bachelor's degree in Tourism, Hospitality or related.
• Proficient in English.
• Availability to work onsite in Mexico City.
• Strong interpersonal and communication skills.
• Experience in hospitality, retail or customer service preferred.
• Ability to multitask and provide excellent member experience.

Responsibilities

• Greet members and guests warmly and manage front desk during business hours.
• Register visiting guests and explain guest policies.
• Provide orientation of the space and assist with keys.
• Maintain cleanliness and organization at the front desk.
• Know WeWork policies and promote services to members.
• Build relationships and learn members' business needs.

Skills

English proficiency

Hospitality experience

Multitasking

Customer service

Education

Bachelor's degree in Tourism or Hospitality

Tools

Basic computer skills

Job description

WeWork in Mexico City is seeking a Front Desk Associate to be the welcoming face of our hospitality team. You will be the primary contact for members and guests, manage front desk operations, and support the Community Management team at a local location.

This role emphasizes warmth, service, and brand representation. You will engage with members, understand their needs, and promote WeWork products and services.