Gt Toluca Customer Service

Marelli; Toluca; Presencial; MXN 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Desarrollo profesional

Equipo internacional

Descripción de la vacante

Marelli busca fortalecer su equipo de Customer Service en Toluca. La posición exige garantizar la satisfacción del cliente, gestionar inventario de acabados y coordinar envíos con documentación completa, manteniendo precisión de inventario y cumplimiento normativo.

Se valorará experiencia en automotriz, liderazgo en almacén y dominio avanzado de inglés para interacción con clientes globales y auditorías. Ofrecemos integración a un equipo internacional y crecimiento profesional.

Formación

• Formación universitaria en Administración de Empresas, Comercio Internacional, Ingeniería Industrial o afín.
• Dominio avanzado de inglés.
• Experiencia mínima de 5 años en la industria automotriz.
• Experiencia previa en posición similar o servicio al cliente/almacén.

Responsabilidades

• Ser la voz del cliente y gestionar que se cumplan los requerimientos con tiempos y cantidades.
• Gestionar todas las actividades del almacén de productos terminados para asegurar exactitud de inventario.
• Revisar semanalmente la previsión del cliente y comunicar requerimientos para las próximas 12 semanas.
• Balancear semanalmente recursos para evitar picos de carga.
• Gestionar envíos y documentación de cliente, validando ASN.
• Asegurar cumplimiento de MMOG y liderar auditorías de clientes.
• Mantener inventario de productos terminados al 100% mediante conteos diarios.

Descripción del empleo

Gt Toluca Customer Service

Empresa : Marelli Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Gt Toluca Customer Service

Your next career opportunity with our organization starts here!

Embarking on a new role within Marelli means taking on new challenges and seizing the opportunity to make a bigger, better, bolder impact!

We’re pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: “Let’s push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli Green Technologies team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.

As a global yet fast-evolving company, we are always looking to grow and evolve our talents.

About the Position:

To be the voice of the customer, ensuring that through the optimal use of all resources, 100% of customer requirements are fulfilled in terms of both timing and quantity. Manage all finished goods warehouse activities and functions to ensure inventory accuracy and reliability, enabling the complete fulfillment of all customer shipments.

Your Responsibilities will be:

Ensure the accurate receipt of customer requirements through EDI 830 (forecast), EDI 862 (firm daily requirements), and EDI 846 (material sequencing).

Conduct a weekly review of the customer’s updated forecast and communicate customer requirements for the next 12 weeks, highlighting any significant changes to accurately determine the resources required for each week.

Perform weekly balancing of all resources to prevent peaks and valleys in resource utilization.

Review tickets and float alerts daily to address special customer requirements and avoid penalties on the customer scorecard.

Communicate to the customer any committed delivery dates that fall outside the lead time and/or are based on increased demand.

Manage all customer shipments to ensure deliveries are completed with all required documentation, validating the correct transmission of the ASN for each shipment.

Reject any customer requirements that exceed the agreed flexibility percentage and/or fall within the lead time while the feasibility of the increase is being evaluated.

Maintain knowledge of and compliance with MMOG requirements and customer audits, serving as the lead for all customer audits.

Ensure 100% finished goods inventory accuracy through the daily execution of physical inventory counts.

Ensure the proper handling of finished goods within the plant and at external warehouses.

Ensure the transmission of 100% of ASNs.

Guarantee the proper management of customer‑owned packaging in the customer portal.

Monitor the correct allocation of storage space for all materials. Establish and maintain the finished goods warehouse layout.

Maintain control procedures with external warehouses regarding finished goods inventory.

Prevent extraordinary freight costs caused by material shortages.

Ensure the proper use and consultation of documents and records related to the QMS, EMS, and OH&S Management System.

What Qualifications you will bring:

Education Level: Bachelor’s Degree in Business Administration, International Trade, Industrial Engineering, or a related field.

Language: Advanced English proficiency.

Experience:

• Minimum of 5 years of experience in the automotive industry (preferably in a Customer Service or warehouse leadership position).
• Minimum of 5 years of experience in a similar position.

Other skills that we would welcome:

Knowledge of IATF 16949 and ISO 14001 management systems.

Knowledge of inventory and warehouse management methods, logistics processes, PC operation, personnel management, system management (EDI and Internet), labeling software, and customer portals within the automotive industry.

What does this position offer you:

• Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
• Support in onboarding and further training that will set you up with Marelli's speed.

Take the next step:

Together, we will drive the world towards a safer, greener, and better-connected future.

Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the [Division] business?

About Us:

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.

Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.

Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e‑powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.

Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli’s Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.

Sobre la empresa

Marelli

Be part of innovation of automotive industry co-creating technological solution with an experienced partner as Marelli enpowering automakers.