Growth Manager Latam (Fintech) - Mexico City, CDMX

MissionHires; Ciudad de México; Hybrid; MXN 1,032,346 - 1,376,462; Full time

Job summary

MissionHires is looking for a Growth Manager Latam to lead customer acquisition and retention efforts across Brazil, Mexico, Central America, and the Andean region. This role will involve leveraging community connections, strategic partnerships, and targeted marketing to foster growth. Candidates should possess substantial experience in fintech or high-growth environments and be passionate about supporting immigrant communities.

The ideal applicant will have strong analytical skills, fluency in both English and Spanish, and a proven track record in business development and community engagement.

Qualifications

• 4–5 years’ experience in high-growth environments, preferably in fintech.
• Exceptional knowledge of Latam diaspora communities and networks.
• Fluency in English and Spanish for effective communication.

Responsibilities

• Build trust-based relationships with Latam diaspora communities.
• Conduct ongoing customer research to inform growth strategy.
• Manage partnerships with community associations and organizations.
• Plan and execute advertising and brand awareness campaigns.
• Engage customers directly via calls and communications.

Skills

Community engagement

Customer acquisition

Partnership management

Data analysis

Marketing strategies

Job description

MissionHires is hiring a Growth Manager Latam (Fintech) to drive customer acquisition and retention across Brazil, Mexico, Central America, and the Andean region. Reporting to the Regional Manager, Latam, you will combine community-led growth, partnerships, paid/organic marketing, CRM, and data-driven experimentation to scale the corridor. You will conduct customer research, lead partnerships and events, manage agencies and influencers, optimize operations with Product/Ops/Eng/Support, and personally engage with customers across owned channels. Ideal candidates bring deep Latam diaspora networks, a test-and-learn mindset, and a passion for immigrant communities and financial inclusion.

Responsibilities

• Build trust-based relationships with Latam diaspora communities in-person and online
• Conduct ongoing customer research with transfer senders to inform growth strategy
• Initiate, negotiate, and manage partnerships with community associations and organizations
• Plan and execute offline and online advertising and brand awareness campaigns
• Recruit, coordinate, and lead community ambassadors, champions, and influencers
• Manage external agencies for paid media, creatives, and events
• Own and operate CRM to drive acquisition, retention, and reactivation
• Analyze and improve operational efficiency and corridor financials in partnership with Product, Ops, Eng, and Support
• Deep dive into customer pain points and collaborate cross-functionally to resolve them
• Travel across priority markets to engage diaspora communities and grow the customer base
• Handle low-level customer complaints; provide CS, Product, and Ops with insights to improve CX and product quality
• Engage customers directly via calls and responses across owned media channels
• Collaborate with the Country Manager on market growth plans, budgets, CAC targets, and CRM campaigns
• Apply a data-driven, test-and-learn approach to growth experiments and reporting

Requirements

• Location: Based in Brazil, NYC, or Mexico City
• 4–5 years’ experience in high-growth environments (startups, marketing, fintech)
• Exceptional knowledge of and networks within Latam diaspora communities
• Proven background in business development, sales, marketing, and analytics
• Hands-on experience with organic and inorganic (paid) marketing activities
• Experience managing CRM platforms and lifecycle campaigns
• Demonstrated ability to source and manage ambassadors, influencers, and community leaders
• Experience managing agencies for paid media, creative, and events
• Fluency in English and Spanish
• Strong interpersonal and communication skills; comfortable with public-facing engagement
• Resourceful, scrappy operator able to achieve impact with limited resources
• Willingness to work flexible hours, including nights/weekends for events and customer meetings
• Organized self-starter with strong project management skills in fast-paced, target-driven settings
• Mission- and community-oriented; passion for immigrant communities and financial inclusion
• Plus: Relationships with Latam influencers and celebrities in the region