Global Technical Support Engineer - Embedded & Analog

NXP Semiconductors NV; Región Centro; On-site; MXN 420,000 - 640,000; Part time

Job summary

NXP Semiconductors NV is seeking a Technical Support Engineer to serve as the primary technical point of contact for customers globally, enabling successful design‑ins of NXP products and driving time‑to‑market. You will combine product expertise with strong communication to enhance satisfaction and solutions.

Responsibilities include becoming a technical expert in NXP Analog solutions, collaborating with product and engineering teams, and contributing to documentation and trainings to support

Qualifications

• Bachelor’s degree in Electrical Engineering, Electronics, Automation, or Electronic Information Engineering or equivalent practical experience (min 3 years in a relevant technical role).
• Experience with ARM-based microcontrollers and/or microprocessors.
• Embedded software/firmware development experience.
• Proficiency in C programming.
• Solid knowledge of UART, SPI, I2C and network interfaces.
• Experience with mixed signal and analog circuits; ESD protection.
• Working knowledge of EDA tools (Cadence or similar).
• Understanding of schematics and PCB layout reviews.
• Excellent English and Spanish communication skills (verbal and written).
• Collaborative, proactive, self-motivated team player with strong responsibility and problem-solving mindset.

Responsibilities

• Provide highly technical support to customers worldwide designing with NXP’s High Performance Analog, Smart Front End, In-Vehicle Networking, BMS, and Power Management products via email, online tools, and phone.
• Become a recognized technical expert on NXP’s Analog solutions within the Mass Market segment.
• Improve customer satisfaction by promptly following up on inquiries and issues, ensuring timely resolution.
• Collaborate cross-functionally with product, marketing, and engineering teams to enhance NXP’s offering and the customer experience.
• Expand technical knowledge by contributing to product documentation and FAQs.
• Write and review Application Notes; assist with technical trainings.
• Help customers develop their applications; review schematics and PCB layouts.

Skills

C programming

Embedded systems

ARM-based MCUs

UART/SPI/I2C

Bilingual English/Spanish

Analytical problem solving

Documentation writing

Education

Bachelor’s degree in Electrical Engineering / Electronics / Automation / Electronic Information Engineering

Tools

Cadence

Job description

NXP Semiconductors NV is seeking a Technical Support Engineer to serve as the primary technical point of contact for customers globally, enabling successful design‑ins of NXP products and driving time‑to‑market. You will combine product expertise with strong communication to enhance satisfaction and solutions.

Responsibilities include becoming a technical expert in NXP Analog solutions, collaborating with product and engineering teams, and contributing to documentation and trainings to support