Global Sales Support & Customer Growth Specialist

CMA CGM; Ciudad de México; Presencial; MXN 288.000 - 360.000; Jornada completa

Descripción de la vacante

CMA CGM in Mexico City is seeking a Sales Support Professional to join our Commercial Team. You will provide administrative and commercial support to Inside and Outside Sales, manage a portfolio of customers, and help drive growth in a fast-paced, international environment.

The role emphasizes customer focus, collaboration across Trade, Customer Service, and Sales Effectiveness, and the promotion of CMA CGM digital platforms like My Prices.

Formación

• Commercial mindset with strong customer orientation.
• Excellent communication and relationship management skills.
• Strong organizational and multitasking abilities.
• Problem-solving attitude and attention to detail.
• Ability to work collaboratively across multiple teams.
• Interest in international shipping, logistics, and supply chain solutions.

Responsabilidades

• Provide administrative and commercial support to Inside Sales and Outside Sales teams.
• Manage and develop an assigned customer portfolio, ensuring customer satisfaction and identifying growth opportunities.
• Support contract implementation, tender submissions, rate management, and commercial agreements.
• Coordinate and elevate customer service issues to internal teams, ensuring timely resolution.
• Create and maintain customer accounts, partner codes, contracts, and pricing records.
• Support commercial negotiations by processing pricing requests, discounts, and contractual updates.
• Follow up on booking-related issues, routing challenges, and freight discrepancies.
• Promote CMA CGM's end-to-end logistics solutions, including Value-Added Services (VAS), CEVA Logistics, eCommerce, and Intermodal Services.
• Actively engage with customers through follow-up calls and commercial initiatives to strengthen relationships.
• Collaborate with Trade, Customer Service, Sales Effectiveness, and other commercial stakeholders to support strategic objectives.
• Promote digital solutions and drive customer adoption of My Prices and other CMA CGM digital platforms.

Conocimientos

Commercial mindset

Customer orientation

Communication

Relationship management

Organizational skills

Multitasking

Problem-solving

Team collaboration

International shipping interest

Descripción del empleo

CMA CGM in Mexico City is seeking a Sales Support Professional to join our Commercial Team. You will provide administrative and commercial support to Inside and Outside Sales, manage a portfolio of customers, and help drive growth in a fast-paced, international environment.

The role emphasizes customer focus, collaboration across Trade, Customer Service, and Sales Effectiveness, and the promotion of CMA CGM digital platforms like My Prices.