Global Premier Support Engineer - Enterprise Tech Advocate

Zendesk, S. De R.L. DE CV (Mexico); Jocotitlán; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Zendesk is seeking a support expert to set the standard for best-in-class customer support for Premier customers. You will be the designated contact for Premier accounts, focusing on English-speaking clients and coordinating with global teams to resolve issues and advocate solutions.

Fluency in English is required, and you will provide guidance on APIs, Frameworks, and SDKs while maintaining strong relationships across Operations, Development, and Incident Management.

Formación

• 2+ years as Zendesk Administrator or equivalent technical troubleshooting expertise.
• Experience supporting enterprise software and multi-vendor SaaS environments.
• Proficient with HTML, JSON, JavaScript and RESTful APIs.
• Strong cross-functional coordination and prioritization in a fast-paced setting.

Responsabilidades

• Own customer issues through resolution, while delivering empathetic and timely guidance.
• Provide best-practice advice on APIs, Frameworks, and SDKs when working with Premier customers.
• Coordinate with Operations, Development and Incident Management to manage incidents and communications.
• Develop and maintain trusted relationships at all levels and communicate effectively with customers.

Conocimientos

Zendesk administration

Enterprise software support

Architectural knowledge

Multi-vendor SaaS

RESTful APIs

HTML

JSON

JavaScript

Cross-functional coordination

Communication & prioritization

Herramientas

HTML

JSON

JavaScript

RESTful APIs

Descripción del empleo

Zendesk is seeking a support expert to set the standard for best-in-class customer support for Premier customers. You will be the designated contact for Premier accounts, focusing on English-speaking clients and coordinating with global teams to resolve issues and advocate solutions.

Fluency in English is required, and you will provide guidance on APIs, Frameworks, and SDKs while maintaining strong relationships across Operations, Development, and Incident Management.