Senior Premier Support Engineer — Remote (Mexico)

Zendesk, Inc.; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Zendesk, Inc. is seeking a Premier Support Engineer to act as the primary contact for Zendesk Premier customers.

This role focuses on delivering best-in-class technical support and guidance for APIs, frameworks, and SDKs, while coordinating across cross-functional teams during incidents and service changes. The position emphasizes strong communication, prioritization, and a commitment to customer outcomes, with occasional non-standard hours and potential travel.

Formación

• Deep Zendesk product knowledge and troubleshooting expertise.

Responsabilidades

• Own customer issues through resolution with empathy and responsiveness.

Conocimientos

Zendesk Admin

Enterprise software support

API troubleshooting

HTML/JSON/JavaScript

RESTful APIs

Technical communication

Cross-functional coordination

Incident management

Herramientas

ChatGPT

Gemini

GSuite

Slack

Confluence

Descripción del empleo

Zendesk, Inc. is seeking a Premier Support Engineer to act as the primary contact for Zendesk Premier customers.

This role focuses on delivering best-in-class technical support and guidance for APIs, frameworks, and SDKs, while coordinating across cross-functional teams during incidents and service changes. The position emphasizes strong communication, prioritization, and a commitment to customer outcomes, with occasional non-standard hours and potential travel.