Global Power Platform Engineer - Production Support & DevOps

Infosys; Ciudad de México; Hybrid; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Hybrid work arrangement

Presence at client office at least two

Job summary

Infosys in Mexico City is seeking a Service Management/Production Support professional for Wholesale Power Platform. You will coordinate with teams in China and India, manage critical outages, and support multiple markets, ensuring timely resolutions and clear communication.

The role requires DevOps/Agile experience, fluent English, strong problem-solving, and excellent written communication. It operates in a hybrid model with client-site presence two days per week to support US time zones.

Qualifications

• 3 years or above experience in Financial Industry as Service Management or Production Support, better have customer facing support experience.
• Experience of working in a DevOps focused environment and working in an Agile Team
• Good multiple task handling and cooperation skills
• Fluent English speaking and professional business writing skills
• Strong problem solving skills
• Strong communication skills and documentation skills
• Enthusiastic and self-motivated with excellent time management skills and strong initiative
• Able to work independently and effectively under pressure
• Able to adapt in global team culture and communication in different locations
• Open-minded, reliable and independent

Responsibilities

• Take care service management for Wholesale Power Platform, work with other service management teammate in China and India.
• Reporting of critical outages to management and business partners until successful resolution and deals effectively with issues that are complex, confidential and sensitive in nature.
• Work with different Pods teams for production releases, handle incident/problem in Prod environment and user queries from different markets.
• Cooperate with existing site reliability engineering team/global support team to support all applications in Power platform.
• Work with vendor to ensure system issue being well followed up.
• Mainly work for US market, due to different time zone (1-2 hour different), the candidate need to work with flexible working hours, may need to take shift to support US time zone.
• Collaborate with management to improve and customize reports related to production support and stability.
• Willing to be the first to try new technologies, and be able to quickly produce proof of concept

Skills

Financial industry experience

Customer facing support experience

DevOps / Agile experience

Task management & collaboration

Fluent English

Business writing skills

Problem solving

Communication & documentation

Time management & initiative

Independent under pressure

Job description

Infosys in Mexico City is seeking a Service Management/Production Support professional for Wholesale Power Platform. You will coordinate with teams in China and India, manage critical outages, and support multiple markets, ensuring timely resolutions and clear communication.

The role requires DevOps/Agile experience, fluent English, strong problem-solving, and excellent written communication. It operates in a hybrid model with client-site presence two days per week to support US time zones.