Global OTI Analyst — Healthcare Customer Ops

Johnson And Johnson; Xico; On-site; MXN 600,000 - 900,000; Full time

Job summary

Johnson & Johnson's DePuy Synthes division in Mexico City is recruiting a CS OTI (MX) specialist to support end-to-end Order-to-Invoice (OTI) and ensure accurate order management, timely fulfillment, and high-quality customer experience.

You will partner with Supply Chain, Logistics, Finance, and Commercial teams to enable reliable product delivery that supports patient care and business continuity while driving efficiency and compliance across the OTI cycle.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance, or a related field.
• 2-4 years of relevant experience in customer service, order management, supply chain, or order-to-cash/OTI operations.
• Experience working with ERP or order management systems (e.g., SAP or similar).

Responsibilities

• Manage the end-to-end Order-to-Invoice (OTI) process, including order entry, validation, fulfillment coordination, billing, and issue resolution.
• Serve as a primary point of contact for internal and external customers regarding order status, delivery timelines, and invoice inquiries.
• Coordinate with Supply Chain, Logistics, and Distribution teams to ensure on-time and accurate delivery of products.
• Monitor and resolve order, delivery, and invoice discrepancies in accordance with established policies and service level expectations.
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements throughout the OTI process.
• Maintain accurate documentation and system records related to customer orders, shipments, and invoices.
• Identify opportunities for continuous improvement in customer service, order accuracy, and process efficiency, and support implementation of enhancements.
• Collaborate with cross-functional partners to support business priorities, service recovery, and customer satisfaction initiatives.

Skills

Customer service

Order management

Supply chain

OTI operations

Education

Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance, or a related field

Tools

SAP

Job description

Johnson & Johnson's DePuy Synthes division in Mexico City is recruiting a CS OTI (MX) specialist to support end-to-end Order-to-Invoice (OTI) and ensure accurate order management, timely fulfillment, and high-quality customer experience.

You will partner with Supply Chain, Logistics, Finance, and Commercial teams to enable reliable product delivery that supports patient care and business continuity while driving efficiency and compliance across the OTI cycle.