Global Market & Product Support Associate

American President Lines; Aguascalientes; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

CEVA Logistics is seeking a Market and Product Management Professional in Mexico to support onboarding, quotation, and contract coordination across Ground, Air, and Ocean products. The role collaborates with Sales, Operations, Finance, Legal, Pricing, and Customer Experience teams to ensure smooth customer experiences and accurate commercial processes.

The position emphasizes managing customer data, creating reports, and enabling efficient onboarding with MY CEVA and CRM tools.

Formación

• Experience supporting onboarding for Ground, Air, and Ocean customers.
• Ability to coordinate with Sales, Operations, Finance, Legal, and Pricing.
• Comfort with preparing and delivering customer reports.
• Knowledge of CRM and contract processes.

Responsabilidades

• Assist customer onboarding and account setup across Ground, Air, and Ocean.
• Coordinate MDM and MOIRA role creation requests.
• Support credit setup and AR role activation with Finance.
• Coordinate POA and insurance setup with departments.
• Prepare and distribute quotations for Air, Ocean, and Ground opportunities.
• Maintain customer rates, tariffs, and pricing records.
• Support tariff setup within MY CEVA.
• Provide training and guidance on MY CEVA platform usage.
• Monitor onboarding progress and report in BI contexts.
• Maintain CRM data and generate pipeline reports.

Conocimientos

Customer onboarding

Quotation support

Lead management

CRM support

Reporting

Herramientas

MY CEVA platform

MOIRA

SharePoint

Pricing systems

Descripción del empleo

CEVA Logistics is seeking a Market and Product Management Professional in Mexico to support onboarding, quotation, and contract coordination across Ground, Air, and Ocean products. The role collaborates with Sales, Operations, Finance, Legal, Pricing, and Customer Experience teams to ensure smooth customer experiences and accurate commercial processes.

The position emphasizes managing customer data, creating reports, and enabling efficient onboarding with MY CEVA and CRM tools.