Global Marine & Energy Sales Operations Analyst

Castrol; Ciudad de México; Híbrido; MXN 420.000 - 680.000; Jornada completa

Descripción de la vacante

Castrol is seeking a Sales Operations Analyst for Global Marine & Energy, based in Santa Fe, Mexico City, with a hybrid work model (3 days in office). You will support onboarding, pricing, contract administration, CRM management, and sales reporting to drive performance and customer satisfaction.

You will collaborate with global teams across Sales, Finance, and Ops, delivering insights and ensuring accurate data, while navigating a fast-paced, international environment.

Formación

• Bachelor's degree in Business, Finance, Commercial Management, or related field.
• Minimum 4 years in Sales Operations, Commercial Operations, Sales Support, Commercial Excellence, or related roles.
• Experience supporting customer management, contract administration, pricing processes, reporting, and commercial operations.
• Experience within Marine & Energy, Oil & Gas, Industrial, Manufacturing, or other B2B commercial environments is preferred but not required.
• Fluent English and Spanish are required; Portuguese is highly desirable.
• Advanced Microsoft Excel skills and experience using CRM platforms such as Salesforce or similar systems.
• Experience with SAP and Power BI is preferred.
• Strong analytical and problem-solving capabilities.
• Excellent communication, stakeholder management, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced, global environment

Responsabilidades

• Support sales operations activities across the Americas region, working closely with Account Managers and commercial teams.
• Coordinate customer onboarding, account setup, pricing requests, and master data maintenance.
• Maintain CRM data integrity and support sales performance reporting and analysis.
• Support contract administration, commercial documentation, and tender activities.
• Generate sales insights and performance reporting to support business decision-making.
• Partner with global stakeholders across Sales, Pricing, Customer Service, Supply Chain, Finance, and Operations to resolve customer and process-related issues.
• Investigate and coordinate resolution of pricing discrepancies, invoicing issues, customer requests, and other commercial challenges.
• Support forecasting and pipeline management activities while ensuring operational execution aligns with customer commitments.
• Build strong working relationships with internal and external stakeholders to ensure seamless execution of sales processes.

Conocimientos

Fluent English

Fluent Spanish

Portuguese desirable

Educación

Bachelor's degree in Business/Finance/related

Herramientas

Microsoft Excel

Salesforce

Power BI

SAP

Descripción del empleo

Castrol is seeking a Sales Operations Analyst for Global Marine & Energy, based in Santa Fe, Mexico City, with a hybrid work model (3 days in office). You will support onboarding, pricing, contract administration, CRM management, and sales reporting to drive performance and customer satisfaction.

You will collaborate with global teams across Sales, Finance, and Ops, delivering insights and ensuring accurate data, while navigating a fast-paced, international environment.