Global Logistics & Order Fulfillment Specialist

Alwood; Monterrey; On-site; MXN 420,000 - 540,000; Full time

Job summary

Alwood in Monterrey, MX is seeking a highly organized Logistics Associate to join our global supply chain team. This full-time role focuses on coordinating order fulfillment and optimizing international logistics, managing supplier orders, and ensuring excellent customer experience through the complete order cycle.

The ideal candidate will thrive in a fast-paced logistics environment, be proactive in problem solving, and manage multiple tasks across international vendors.

Qualifications

• Must have 4–5 years in international purchasing, order fulfillment, logistics or supply chain operations.
• Fluent in English and Spanish, written and verbal.
• Bachelor’s degree in Logistics, Supply Chain Management, or related field.
• Ability to work primarily in-office in Monterrey (Cumbres Elite area).

Responsibilities

• Verify and manage purchase orders with global suppliers.
• Monitor overseas production schedules and timelines.
• Track timely production from vendors.
• Organize and assign freight forwarders between origins and Mexico/US/Canada.
• Work with documents and customs brokers.
• Monitor shipments and resolve logistics issues.
• Provide timely updates to customers regarding order status and shipments.
• Respond quickly to customer inquiries and maintain high customer satisfaction.
• Negotiate freight costs and identify cost-saving opportunities.
• Track freight expenses and maintain logistics performance metrics.
• Data entry and logistics documentation; invoice review and approvals; support basic financial tracking.

Skills

Organizational skills

Analytical skills

Time management

Attention to detail

Teamwork

Bilingual EN/ES

Education

Bachelor’s degree in Logistics

International Business

Tools

NetSuite

Job description

Alwood in Monterrey, MX is seeking a highly organized Logistics Associate to join our global supply chain team. This full-time role focuses on coordinating order fulfillment and optimizing international logistics, managing supplier orders, and ensuring excellent customer experience through the complete order cycle.

The ideal candidate will thrive in a fast-paced logistics environment, be proactive in problem solving, and manage multiple tasks across international vendors.