Order Fulfillment & International Logistics Associate

Alwood; Monterrey; In loco; MXN 420.000 - 540.000; Tempo pieno

Descrizione del lavoro

Alwood in Monterrey, MX is seeking a highly organized Logistics Associate to join our global supply chain team. This full-time role focuses on coordinating order fulfillment and optimizing international logistics, managing supplier orders, and ensuring excellent customer experience through the complete order cycle.

The ideal candidate will thrive in a fast-paced logistics environment, be proactive in problem solving, and manage multiple tasks across international vendors.

Competenze

• Must have 4–5 years in international purchasing, order fulfillment, logistics or supply chain operations.
• Fluent in English and Spanish, written and verbal.
• Bachelor’s degree in Logistics, Supply Chain Management, or related field.
• Ability to work primarily in-office in Monterrey (Cumbres Elite area).

Mansioni

• Verify and manage purchase orders with global suppliers.
• Monitor overseas production schedules and timelines.
• Track timely production from vendors.
• Organize and assign freight forwarders between origins and Mexico/US/Canada.
• Work with documents and customs brokers.
• Monitor shipments and resolve logistics issues.
• Provide timely updates to customers regarding order status and shipments.
• Respond quickly to customer inquiries and maintain high customer satisfaction.
• Negotiate freight costs and identify cost-saving opportunities.
• Track freight expenses and maintain logistics performance metrics.
• Data entry and logistics documentation; invoice review and approvals; support basic financial tracking.

Conoscenze

Organizational skills

Analytical skills

Time management

Attention to detail

Teamwork

Bilingual EN/ES

Formazione

Bachelor’s degree in Logistics

International Business

Strumenti

NetSuite

Descrizione del lavoro

We help to build a competitive advantage through global sourcing and supply of high-quality aluminum extrusions. Our objective is not simply to supply profiles, but to work closely with customers to create both immediate and long‑term value by advising on part design and supply chain optimization.

Role Description

This is a full‑time role for a highly organized and detail‑oriented associate to join our international operations team in Monterrey MX. This role is responsible for coordinating order fulfillment and optimizing international logistics operations, managing supplier orders, and ensuring an excellent customer experience throughout the complete cycle of the order process.

The ideal candidate thrives in a fast‑paced logistics and solutions driven environment, is proactive in problem solving, and can effectively manage multiple tasks across international vendors.

Mandatory Requirements (applications without these will NOT be considered)

• Must currently live in Monterrey, Nuevo León or surrounding area
• At least 4-5 years of experience in international purchasing, order fulfillment, logistics or supply chain operations.
• Full professional fluency in English and Spanish (written and verbal)
• Bachelor’s degree in Logistics, Supply Chain Management, International Business, logistics engineer or related field.
• Ability to work primarily in‑office in Monterrey. Office location area: Cumbres Elite Monterrey.

This position does not offer relocation support.

Candidates who are not currently living already in Monterrey Mexico will not be considered.

Key Responsibilities:

International Order Management

• Verify and manage purchase orders with global suppliers
• Monitor overseas production schedules and timelines
• Track timely production from vendors
• Perform ownership of assigned accounts and be proactive mind for customer needs.

Logistics Coordination

• Organize and assign Freight Forwarders between international origins and final customers in Mexico, United States and Canada
• Work closely with documents and customs brokers
• Monitor shipments and resolve logistics issues proactively.

Customer Service & Communication

• Provide timely updates to customers regarding order status and shipments
• Respond quickly to customer inquiries
• Maintain high customer satisfaction through proactive communication and problem solving
• Negotiate freight costs with forwarders and carriers
• Identify alternative logistics routes and cost‑saving opportunities
• Track freight expenses and maintain logistics performance metrics

Administrative & Operational Support

• Data entry and logistics documentation
• Invoice review and approvals
• Support basic financial tracking under supervision of the Logistics Operations Manager
• Maintain organized logistics records and reporting

Required Skills

• Strong organizational and multitasking abilities
• Excellent analytical and problem‑solving skills
• Ability to prioritize tasks in a fast‑paced logistics environment
• High attention to detail and reliability
• Ability to work both independently and as part of a team
• Strong written and verbal communication skills in English and Spanish

Preferred Qualifications

• Experience using ERP systems (NetSuite preferred, not mandatory)
• Management of international suppliers and freight forwarders
• Career focus in international purchasing, logistics or global supply chain operations
• Strong Analytical Skills focusing to optimize logistics.
• Effective Customer Service skills to liaise with clients, suppliers, and internal teams
• Experience in Inventory Management and Supply Chain Management (a plus)
• Proficiency in relevant software tools for logistics and supply chain processes
• Familiarity with international trade regulations and customs procedures is a plus
• Ability to work in a hybrid setup with strong time management, proactiveness and self‑discipline

Why Join Us?

Opportunity to perform and design career path within Global Supply Chain in the aluminum industry at Alwood.

Exposure to international vendors and logistics operations.