Global Knowledge & Data Strategy Leader (AI, CX)

Clarios; Monterrey; Presencial; MXN 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

Clarios is seeking a Knowledge Management Leader to transform the Global Knowledge Base into an AI-enabled, data-driven platform that drives customer experience and monetization. You will own global strategy, govern data standards, and partner with regions to scale knowledge across markets.

In this global CX leadership role, you will oversee AI applications, content governance, and data products, while aligning with IT, Marketing, Product, and Finance to realize value and growth.

Formación

• BS Degree in Data Management, Digital Strategy, Business, IT, Engineering or related field.
• 7+ years’ experience in consumer data systems, data management, and leadership.
• Experience creating business value through CX, data, insights, or digital platforms.
• Strong exposure to AI-driven solutions and analytics.
• Ability to communicate and influence across global and regional levels.
• Willingness to travel 40–50% including international travel.

Responsabilidades

• Own and evolve the Global Knowledge & Data Strategy as an integral pillar of the CX Program.
• Define the future-state vision for the Global Knowledge Base, spanning content, data, AI enablement, governance, and value realization.
• Consolidate, maintain and expand global knowledge base data.
• Determine and implement global knowledge base sources and standards.
• Partner with CX, Commercial, Marketing, Product, IT/Digital, and Regions to align knowledge strategy with business priorities and growth agendas.
• Lead the application of AI and automation to improve knowledge discovery, usability, and relevance.
• Upgrade our global operating model for knowledge and data management.
• Design and govern the process of global knowledge base data creation, maintenance and usage.

Conocimientos

AI-driven solutions

Analytics

Leadership

Communication

Educación

BS Degree in Data Management / Digital Strategy / Business / IT / Engineering

Descripción del empleo

Clarios is seeking a Knowledge Management Leader to transform the Global Knowledge Base into an AI-enabled, data-driven platform that drives customer experience and monetization. You will own global strategy, govern data standards, and partner with regions to scale knowledge across markets.

In this global CX leadership role, you will oversee AI applications, content governance, and data products, while aligning with IT, Marketing, Product, and Finance to realize value and growth.