AI-Enabled Knowledge Management Product Owner

Insulet Corporation; Región Centro; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Insulet Corporation is seeking a Knowledge Management Product Owner in Mexico to transform KM into a scalable, AI-enabled enterprise service. You will own the KM ecosystem, govern lifecycle, quality, and localization, and drive self-service adoption across regions.

The role requires strong writing, governance, and data-driven improvement in a global IT context. You will partner with platform teams to enable AI, search, and localization, ensuring knowledge remains trusted, standardized, and

Formación

• Bachelor’s degree or equivalent experience.
• 3–5+ years in Knowledge Management, Digital Workplace, ITSM, or related field.
• Experience with knowledge platforms (e.g., ServiceNow).
• Governance and process design experience.
• Cross-functional collaboration skills.
• Excellent writing and communication in English for clear usability.
• Ability to identify knowledge gaps and create relevant content.
• Experience with knowledge management tools and content management systems.
• Analytical mindset to interpret data and improve content based on user feedback.
• Detail-oriented with strong organizational and project management skills.

Responsabilidades

• Define and own the KM product vision, roadmap, and backlog.
• Align KM priorities with AI, employee experience, and business strategy.
• Act as the end-to-end owner of the KM service and outcomes.
• Establish and enforce KM governance (roles, standards, lifecycle, controls).
• Define taxonomy, templates, metadata, and content standards.
• Ensure clear ownership between KM, platform, and business domain owners.
• Maintain audit readiness and compliance standards.
• Ensure knowledge is structured, standardized, and reusable.
• Define and manage translation and localization standards to ensure knowledge is accessible across regions and languages.
• Partner with platform teams to enable AI, search, virtual agent, and localization capabilities.
• Position knowledge as a strategic enabler of automation and AI-driven experiences.
• Own end-to-end lifecycle: shift focus from content creation to curation, orchestration, and quality control.
• Ensure content accuracy, relevance, and usability.
• Define and track KPIs such as self-service adoption, knowledge usage, content quality, and search effectiveness.
• Use data and insights to continuously improve knowledge performance and identify gaps.

Conocimientos

Governance and process design

Cross-functional collaboration

Writing and communication (English)

Knowledge platforms

Analytical mindset

Content management / CMS

Educación

Bachelor’s degree or equivalent experience

Herramientas

ServiceNow certifications (CSA/CAD)

Descripción del empleo

Insulet Corporation is seeking a Knowledge Management Product Owner in Mexico to transform KM into a scalable, AI-enabled enterprise service. You will own the KM ecosystem, govern lifecycle, quality, and localization, and drive self-service adoption across regions.

The role requires strong writing, governance, and data-driven improvement in a global IT context. You will partner with platform teams to enable AI, search, and localization, ensuring knowledge remains trusted, standardized, and