Global Incident Response Engineer — 24x7 Operations

Mastercard Inc.; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Mastercard Inc. is seeking an Incident Response Engineer to monitor production infrastructure in a 24x7 global environment and respond to incidents to minimize impact on customers and operations.

The role requires strong networking knowledge, UNIX/Linux experience, and the ability to coordinate with internal teams and external vendors during incidents. This is a senior, highly responsive position in a bank‑grade environment.

Qualifications

• Fluent English required, both written and spoken.
• Strong analytical and problem-solving abilities with a structured approach to RCA.
• Ability to collaborate across multiple technical teams and vendors.

Responsibilities

• Provide 24x7x365 operational support for global infrastructure and applications.
• Lead and coordinate incident response activities during high-priority incidents.
• Perform RCA and contribute to continuous improvement of incident management.

Skills

Fluent English

Analytical mindset

Interpersonal skills

Troubleshooting

Networking concepts

Education

Bachelor’s degree in Computer Science/IT/Engineering

Tools

UNIX/Linux

Scripting

Monitoring tools

Job description

Mastercard Inc. is seeking an Incident Response Engineer to monitor production infrastructure in a 24x7 global environment and respond to incidents to minimize impact on customers and operations.

The role requires strong networking knowledge, UNIX/Linux experience, and the ability to coordinate with internal teams and external vendors during incidents. This is a senior, highly responsive position in a bank‑grade environment.