Global Immigration Consultant Client Solutions

CIBT Visas, Inc.; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

CIBT Visas, Inc. is seeking Immigration Consultants to help corporations and private clients navigate visa and work permit processes worldwide. You will liaise with clients, provide tailored advice, and ensure timely, compliant handling of cases with a strong emphasis on client service quality.

The role involves end-to-end case management, collaboration with partners and attorneys, and regular client communications to meet deadlines and deliver optimal immigration solutions.

Responsabilidades

• Carrying out volume casework for assigned countries, including case initiation, assessment, advice on rules and procedures, case preparation and submission, progress monitoring and follow-up.
• Acts as dedicated point of contact to clients, providing highly personalized services and informed advice reflecting best practices and compliance.
• Collaborates with Network Partner/Attorney to support client needs and coordinate strategy, review materials, and updates.
• Monitoring application deadlines and completing assigned work within timeframes.
• Using sound judgement to assess client risk and escalate issues to senior management when needed.
• Escalating client needs and delivering decisions with minimal senior management involvement.
• Monitoring visa expiry dates and alerting the client appropriately.
• Maintaining client records and ensuring key correspondence is saved in the client file.
• Billing for work performed and obtaining upfront consent for additional services as applicable.
• Communicating with clients to build strong relationships and conducting regular service reviews.
• Attending client meetings and webinars as required.
• Identifying and generating new business leads while ensuring profitability.
• Responding to inquiries promptly and managing expectations; escalating issues when needed.
• Researching complex cases and procedures.
• Recommending improvements to procedures, policies or systems within the assigned area.
• Staying updated on industry events relevant to clients.
• Undertaking additional reasonable duties as requested.

Descripción del empleo

CIBT Visas, Inc. is seeking Immigration Consultants to help corporations and private clients navigate visa and work permit processes worldwide. You will liaise with clients, provide tailored advice, and ensure timely, compliant handling of cases with a strong emphasis on client service quality.

The role involves end-to-end case management, collaboration with partners and attorneys, and regular client communications to meet deadlines and deliver optimal immigration solutions.