Global HR Services Manager - Payroll & Shared Services

Empresaconfidencial; San Luis Potosí; On-site; MXN 900,000 - 1,350,000; Full time

Job summary

Empresaconfidencial in Mexico seeks an experienced and strategic HR Shared Services Manager to lead the planning, execution, and continuous improvement of HR Services across multiple legal entities in Mexico.

This role oversees payroll, employee data management, working time administration, employee support services, international assignments, and HR systems governance, ensuring compliance, data integrity, service quality, and exceptional employee experience.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, Psychology, or a related field.
• Significant progressive experience in HR Operations, HR Services, Shared Services, Payroll, HR Administration, or a comparable service delivery environment.
• Demonstrated leadership experience managing multidisciplinary HR teams.
• Experience leading HR service delivery within a multinational or matrix organization.
• Strong knowledge of payroll administration, working time management, employee data administration, and HR service delivery.
• Solid understanding of labor, tax, social security, data privacy, and records management requirements.
• Demonstrated experience ensuring compliance with local and global HR policies, processes, and governance standards.
• Experience managing HR systems, HRIS optimization, system updates, testing, or implementation activities.
• Proven ability to lead process improvement, digitalization, automation, or transformational initiatives.
• Experience managing vendors, external service providers, and multiple internal stakeholders.
• Strong analytical, problem-solving, stakeholder management, and decision-making capabilities.
• Strong communication, consultation, influencing, and negotiation skills.
• Ability to manage priorities, projects, budgets, and resources in a complex operational environment.
• Advanced English proficiency.

Responsibilities

• Lead, manage, motivate, and develop the HR Services function, ensuring clear accountability, effective collaboration, and achievement of defined business objectives.
• Ensure the consistent and accurate delivery of HR Services in accordance with established service level agreements and organizational standards.
• Define, implement, manage, and continuously improve operational processes related to payroll administration, working time management, employee and organizational master data, and HR services queries.
• Ensure the accuracy, consistency, and integrity of employee, payroll, and working time data across HR systems.
• Serve as a key point of contact for employees, managers, and HR stakeholders regarding HR services, providing guidance and facilitating solutions.
• Ensure compliance with applicable labor, tax, social security, data privacy, records management, collective agreement, and company-specific requirements.
• Oversee tax and social security filings, reconciliations, payroll records, and supporting documentation.
• Monitor changes in local legislation and regulatory requirements, ensure timely implementation within HR Services processes and systems.
• Represent HR Services during audits and interactions with authorities.
• Govern HR systems, data protection, records retention, and data erasure processes.
• Coordinate local system development, maintenance, testing, and implementation for global/local HR updates and new technology.
• Provide local requirements to regional/global HR functions regarding HR Services processes, international assignments, and supported systems.
• Drive continuous improvement through process standardization, digitalization, automation, knowledge management, and effective use of HR technology.
• Enable users to effectively use HR Services systems through training and guidance.
• Partner with HR teams, Finance, IT, vendors, auditors, and authorities.
• Manage external service providers and vendors for quality and compliance.
• Plan, monitor, and control HR Services budget and resources.
• Support change management initiatives related to HR processes, systems, and service delivery models.

Skills

Leadership

HR Operations

Stakeholder management

Payroll knowledge

Data privacy

Communication

Negotiation

Analytical skills

Budget management

Change management

Education

Bachelor's degree in HR/BA

Master's degree in HR/Business

Tools

SAP HRIS

Job description

Empresaconfidencial in Mexico seeks an experienced and strategic HR Shared Services Manager to lead the planning, execution, and continuous improvement of HR Services across multiple legal entities in Mexico.

This role oversees payroll, employee data management, working time administration, employee support services, international assignments, and HR systems governance, ensuring compliance, data integrity, service quality, and exceptional employee experience.