Human Resources Payroll and Shared Services Manager

Empresaconfidencial; San Luis Potosí; On-site; MXN 900,000 - 1,350,000; Full time

Job summary

Empresaconfidencial in Mexico seeks an experienced and strategic HR Shared Services Manager to lead the planning, execution, and continuous improvement of HR Services across multiple legal entities in Mexico.

This role oversees payroll, employee data management, working time administration, employee support services, international assignments, and HR systems governance, ensuring compliance, data integrity, service quality, and exceptional employee experience.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, Psychology, or a related field.
• Significant progressive experience in HR Operations, HR Services, Shared Services, Payroll, HR Administration, or a comparable service delivery environment.
• Demonstrated leadership experience managing multidisciplinary HR teams.
• Experience leading HR service delivery within a multinational or matrix organization.
• Strong knowledge of payroll administration, working time management, employee data administration, and HR service delivery.
• Solid understanding of labor, tax, social security, data privacy, and records management requirements.
• Demonstrated experience ensuring compliance with local and global HR policies, processes, and governance standards.
• Experience managing HR systems, HRIS optimization, system updates, testing, or implementation activities.
• Proven ability to lead process improvement, digitalization, automation, or transformational initiatives.
• Experience managing vendors, external service providers, and multiple internal stakeholders.
• Strong analytical, problem-solving, stakeholder management, and decision-making capabilities.
• Strong communication, consultation, influencing, and negotiation skills.
• Ability to manage priorities, projects, budgets, and resources in a complex operational environment.
• Advanced English proficiency.

Responsibilities

• Lead, manage, motivate, and develop the HR Services function, ensuring clear accountability, effective collaboration, and achievement of defined business objectives.
• Ensure the consistent and accurate delivery of HR Services in accordance with established service level agreements and organizational standards.
• Define, implement, manage, and continuously improve operational processes related to payroll administration, working time management, employee and organizational master data, and HR services queries.
• Ensure the accuracy, consistency, and integrity of employee, payroll, and working time data across HR systems.
• Serve as a key point of contact for employees, managers, and HR stakeholders regarding HR services, providing guidance and facilitating solutions.
• Ensure compliance with applicable labor, tax, social security, data privacy, records management, collective agreement, and company-specific requirements.
• Oversee tax and social security filings, reconciliations, payroll records, and supporting documentation.
• Monitor changes in local legislation and regulatory requirements, ensure timely implementation within HR Services processes and systems.
• Represent HR Services during audits and interactions with authorities.
• Govern HR systems, data protection, records retention, and data erasure processes.
• Coordinate local system development, maintenance, testing, and implementation for global/local HR updates and new technology.
• Provide local requirements to regional/global HR functions regarding HR Services processes, international assignments, and supported systems.
• Drive continuous improvement through process standardization, digitalization, automation, knowledge management, and effective use of HR technology.
• Enable users to effectively use HR Services systems through training and guidance.
• Partner with HR teams, Finance, IT, vendors, auditors, and authorities.
• Manage external service providers and vendors for quality and compliance.
• Plan, monitor, and control HR Services budget and resources.
• Support change management initiatives related to HR processes, systems, and service delivery models.

Skills

Leadership

HR Operations

Stakeholder management

Payroll knowledge

Data privacy

Communication

Negotiation

Analytical skills

Budget management

Change management

Education

Bachelor's degree in HR/BA

Master's degree in HR/Business

Tools

SAP HRIS

Job description

We are seeking an experienced and strategic Human Resources Shared Services Manager to lead the planning, execution, and continuous improvement of HR Services across multiple legal entities in Mexico.

This position is responsible for delivering accurate, compliant, and employee-focused HR Services, including payroll, employee and organizational data management, working time administration, employee support services, international assignments, temporary workforce administration, and HR systems governance.

The successful candidate will lead and develop a multidisciplinary HR Services team while ensuring operational excellence, data integrity, regulatory compliance, service quality, and the effective implementation of global and local HR processes.

This is an excellent opportunity for a people-oriented HR leader who combines operational expertise, strong governance, digitalization, and continuous improvement with a commitment to delivering an outstanding employee experience.

Key Responsibilities

-Lead, manage, motivate, and develop the HR Services function, ensuring clear accountability, effective collaboration, and achievement of defined business objectives.

-Ensure the consistent and accurate delivery of HR Services in accordance with established service level agreements and organizational standards.

-Define, implement, manage, and continuously improve operational processes related to:

• Payroll administration
• Working time management
• Employee and organizational master data
• Employee Centre and case management
• International assignments and relocation processes
• Temporary workforce administration
• Employee support and HR Services queries

-Ensure the accuracy, consistency, and integrity of employee, payroll, and working time data across HR systems.

-Serve as a key point of contact for employees, managers, and HR stakeholders regarding HR -Services, providing topic-specific guidance, identifying issues, and facilitating effective solutions.

-Ensure compliance with applicable labor, tax, social security, data privacy, records management, collective agreement, and company-specific requirements.

-Oversee all required tax and social security filings, reconciliations, payroll records, and supporting documentation, ensuring accurate and timely completion.

-Monitor changes in local legislation and regulatory requirements, assess their potential impact, and ensure timely implementation within relevant HR Services processes and systems.

-Represent the HR Services function during internal and external audits and in interactions with relevant authorities.

-Ensure appropriate governance of HR systems, including local access rights, data protection requirements, records retention, and data erasure processes.

-Coordinate local system development, maintenance, testing, and implementation activities related to global updates, local regulatory changes, and new HR technology requirements.

-Provide local requirements and business input to regional and global HR functions regarding HR Services processes, international assignments, and supporting systems.

-Drive continuous improvement through process standardization, digitalization, automation, -knowledge management, and the effective use of HR technology.

-Enable employees, managers, and HR teams to effectively use HR Services systems, tools, processes, and products through communication, consultation, training, and guidance.

-Partner closely with HR teams, business leaders, Finance, Tax, IT, expert functions, external vendors, benefit providers, auditors, and relevant authorities.

-Manage external service providers and vendor relationships, ensuring service quality, compliance, and alignment with organizational requirements.

-Plan, monitor, and control the HR Services budget and resources to ensure their efficient and responsible use.

-Support change management initiatives related to HR processes, systems, service delivery models, and organizational changes.

Qualifications

Required

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, Psychology, or a related field.
• Significant progressive experience in HR Operations, HR Services, Shared Services, Payroll, HR Administration, or a comparable service delivery environment.
• Demonstrated leadership experience managing multidisciplinary HR teams.
• Experience leading HR service delivery within a multinational or matrix organization.
• Strong knowledge of payroll administration, working time management, employee data administration, and HR service delivery.
• Solid understanding of labor, tax, social security, data privacy, and records management requirements.
• Demonstrated experience ensuring compliance with local and global HR policies, processes, and governance standards.
• Experience managing HR systems, HRIS optimization, system updates, testing, or implementation activities.
• Proven ability to lead process improvement, digitalization, automation, or transformational initiatives.
• Experience managing vendors, external service providers, and multiple internal stakeholders.
• Strong analytical, problem-solving, stakeholder management, and decision-making capabilities.
• Strong communication, consultation, influencing, and negotiation skills.
• Ability to manage priorities, projects, budgets, and resources in a complex operational environment.
• Advanced English proficiency.

Preferred

• Master’s degree in Human Resources, Business Administration, Business Management, or a related discipline.
• Experience supporting a large employee population across multiple legal entities.
• Experience within manufacturing, automotive, industrial, or another complex operational environment.
• Knowledge of SAP or comparable HRIS platforms.
• Experience with payroll and benefits management, employee relations, workforce administration, and international mobility.
• Experience supporting internal or external audits and regulatory reviews.
• Familiarity with HR analytics, reporting, service performance indicators, and SLA management.
• Knowledge of continuous improvement, process standardization, project management, or change management methodologies.