Global HR Generalist: Service Delivery & Digital

EY; Ciudad de México; Sur place; MXN 350 000 - 520 000; Plein temps

Résumé du poste

EY is seeking a People Consulting - HR Generalist to deliver Global HR Service Delivery across the employee lifecycle. This role supports Tier 2 queries, manages HR transactions, and contributes to HR transformation, process design, and workflow optimization.

The role partners with HR stakeholders to ensure accurate, timely service, drives self-service adoption, and supports AI-enabled content while maintaining a human-centric, compliant approach.

Responsabilités

• Manage end-to-end employee lifecycle activities, including hire, job changes, leave of absence, and termination.
• Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experience.
• Resolve Tier 2 employee and manager queries across multiple channels, including calls, video, ServiceNow, HR portal, and email.
• Execute HR transactions in systems such as Workday and ServiceNow with high accuracy and timeliness.
• Govern and generate HR documentation, leveraging standardized templates and, in the future, AI-enabled document creation capabilities to improve speed, accuracy, and employee experience.
• Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance, tone, and alignment with policy.
• Apply global HR standards consistently across lifecycle activities, ensuring governance, compliance, and local regulatory alignment.
• Enable and guide people leaders to navigate core HR processes using standardized guidance, self-service channels, and AI-enabled support, ensuring alignment with global standards while applying appropriate judgement for complex or sensitive cases.

Description du poste

EY is seeking a People Consulting - HR Generalist to deliver Global HR Service Delivery across the employee lifecycle. This role supports Tier 2 queries, manages HR transactions, and contributes to HR transformation, process design, and workflow optimization.

The role partners with HR stakeholders to ensure accurate, timely service, drives self-service adoption, and supports AI-enabled content while maintaining a human-centric, compliant approach.