EY-GDS- HR People Experience Partner- Senior

EY; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness packages

Learning opportunities and development

Descripción de la vacante

EY is seeking a People Experience Partner to provide high‑touch HR partnership to assigned client groups within the region. You will advise leaders on complex people matters and help drive employee experiences through standardized processes, tools, programs, and data‑driven insights.

With strong generalist HR expertise and experience in matrixed, global or regional environments, you will collaborate across HR teams and geographies to ensure timely, compliant, and impactful people solutions that

Formación

• Progressive HR experience with regional or global exposure.
• Experience supporting leaders in complex, matrixed organizations.
• Experience in shared-service, clustered, or tiered HR operating models is preferred.

Responsabilidades

• Provide people partnership support to assigned client groups and leaders across the region.
• Coach and advise leaders on complex or sensitive people matters.
• Support leaders across employee relations, performance, talent, learning, rewards, mobility, and change initiatives.
• Coordinate with HR delivery teams to ensure service levels and escalation processes are followed.
• Implement standardized HR processes and support leaders in routine activities.

Conocimientos

People partnership

Leader coaching

HR generalist

Stakeholder management

HR analytics

Matrix organizations

Communication skills

Educación

Bachelor's degree in HR, Business, Psychology

Advanced degree or HR certification

Herramientas

Workday

ServiceNow

Descripción del empleo

About The Role

People Consulting – HR People Experience Partner

The People Experience Partner is a Tier 2 HR role within the regional HR delivery model, providing people partnership support to assigned client groups, business units, functions, and geographies. As part of a co-located, clustered People Partnership team, this role helps deliver seamless, tech-enabled employee experiences while supporting leaders on complex people matters and enabling consistent adoption of HR processes, tools, and ways of working. The People Experience Partner works closely with the Regional HR Delivery Lead, HR Business Leaders, Centres of Excellence and Innovation, HR Generalists, People Solutions Advisors, and broader People Solutions teams to ensure matters are addressed at the appropriate level and escalated when regional, legal, or specialist expertise is required.

Key Responsibilities

• People Partnership & Leader Support
• Provide people partnership support to assigned client groups and leaders across the region.
• Coach and advise leaders on complex or sensitive people matters.
• Support leaders across employee relations, performance management, talent and succession, learning and development, rewards, mobility, talent acquisition, change initiatives, and organization design.
• Apply sound judgment and escalates matters requiring broader regional, legal, or specialist expertise.
• HR Service Delivery & Operating Model
• Operate within the Tier 2 layer of the regional HR delivery model.
• Coordinate effectively with Tier 0 Direct Access, Tier 1 People Solutions Advisors, the Regional HR Delivery Lead, HR Business Leaders, Centres of Excellence and Innovation, HR Generalists, and broader People Solutions.
• Ensure people matters are addressed at the appropriate service tier and escalated when necessary.
• Support delivery of HR services in accordance with established regional priorities, governance, and service standards.
• People Processes & HR Programs
• Partner with HR stakeholders to implement agreed people initiatives across assigned client groups.
• Apply standardized people processes and support leaders in managing routine people activities.
• Contribute feedback and insights to continuously improve HR playbooks, tools, processes, and ways of working.
• Digital HR, Analytics & AI
• Champion adoption of self-service and digital HR solutions.
• Leverage people data, analytics, HR systems, and AI-enabled tools to generate insights and support decision-making.
• Help leaders navigate standard HR processes efficiently, allowing People Partners to focus on higher‑value and more complex matters.
• Enterprise Collaboration & Continuous Improvement
• Bring a One HR enterprise mindset, collaborating across HR teams and geographies.
• Share insights from cases, leader interactions, and local or client‑group needs.
• Help improve service quality, standardization, employee experience, and adoption of the regional HR delivery model.

Experience & Qualifications

Professional Experience

• 5-8 years of progressive Human Resources experience for experienced People Experience Partner profiles.
• 8+ years of progressive Human Resources experience for more senior People Experience Partner profiles.
• Strong generalist HR experience, preferably within regional or global environments.
• Demonstrated experience supporting leaders in complex, matrixed organizations.
• Experience working within shared-service, clustered, or tiered HR operating models is preferred.

Education

• Bachelor's degree in Human Resources, Business, Psychology, or a related field.
• Advanced degree or professional HR certification is a plus.

Required Skills & Capabilities

• Strong HR generalist knowledge across employee relations, performance management, talent, succession, learning, rewards, mobility, talent acquisition, organization design, and change.
• Ability to navigate complex people matters while applying sound judgment and appropriate escalation.
• Strong stakeholder management, influencing, facilitation, and coaching skills.
• Ability to build trusted relationships with business leaders and collaborate effectively across multiple HR teams.
• Experience using people analytics and HR information systems to support insights and decision-making.
• Ability to work effectively in complex, matrixed, and evolving environments.
• Strong written and verbal communication skills.
• Comfort working through ambiguity and managing multiple stakeholder priorities.

Technology Experience

• Experience working with HR information systems and digital HR platforms.
• Workday experience is a plus.
• ServiceNow experience is a plus.
• Experience with people analytics, digital HR solutions, and AI‑enabled tools is desirable.

Language Requirements

• English: Strong verbal and written proficiency required.
• Local market language: Required.
• Additional languages are considered an advantage based on regional needs.

Mexico Language Requirements

• Spanish required.
• Portuguese is a plus.
• French Canadian is a plus.

Additional Requirements

• Ability and willingness to travel regionally or globally as required.

What We Offer You

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability‑related adjustments or accommodations you may need.

Our Commitment

As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development

From entry‑level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture

In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits

Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting‑edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.