Global Embedded Support Engineer - Junior

NXP Semiconductors NV; Región Centro; On-site; MXN 279,000 - 469,000; Full time

Job summary

NXP Semiconductors NV in Mexico is seeking a technically skilled TIC role to provide high-level technical support to customers globally and ensure successful design-in of NXP Wireless devices. The role focuses on promoting NXP’s product portfolio and building strong customer relationships in a fast-paced, high-ownership environment.

As the technical voice inside NXP, you’ll engage with customers, guide system definitions, collaborate with engineering and sales, and help advance design wins while

Qualifications

• Bachelor’s degree in Electrical Engineering, Automation, or Electronic Information Engineering, or equivalent.
• Familiar with software on embedded platforms (Embedded C).
• Interest and willingness to work with embedded processors.
• Curiosity into how modules work in a system and understanding such modules to solve an issue.
• Interest in hardware evaluation boards, BSPs, kernels and Linux images.
• Familiar with programming embedded MCUs and RTOS.
• Knowledge of interfaces like UART, SDIO, I2C, SPI.
• Familiar with ARM microcontrollers and/or microprocessors.
• Able to work independently, be self-motivated, with a strong sense of responsibility and creativity.
• Excellent English communication skills, both verbal and written.
• Ability to complete assignments and solve problems with resourcefulness.

Responsibilities

• Supporting business users on application incidents/ changes requested on SW environment applications and infrastructure.
• Manage the global technical support infrastructure for the products under your responsibility.
• Provide technical support, consultancy and guidance to customers during the system definition phase.
• Support the development activities of the customer, based on international and local standards.
• Support with technical expertise and customer input the development activities of the NXP internal application projects.
• Support technical design‑in and lead customer projects.
• Provide technical product trainings to customers.
• Work closely with engineering to scope, create, edit, and publish hardware documentation necessary for world‑wide customers to design systems using NXP processors. Manage technical customer support activities. This includes remote and on‑site customer support and sometimes calls with the NXP internal teams.
• Follow up on customer complaints about NXP documentation, software or hardware within the support scopes.
• Work with a global team and perform the different tasks to develop the technical skills of the protocol assigned to the engineer according to the level.

Skills

Embedded C

Embedded systems

ARM MCUs

RTOS programming

Serial interfaces

Linux kernel

Hardware evaluation

Independent worker

English fluency

Problem solving

Education

Bachelor's degree

Tools

Board Support Packages (BSP)

Job description

NXP Semiconductors NV in Mexico is seeking a technically skilled TIC role to provide high-level technical support to customers globally and ensure successful design-in of NXP Wireless devices. The role focuses on promoting NXP’s product portfolio and building strong customer relationships in a fast-paced, high-ownership environment.

As the technical voice inside NXP, you’ll engage with customers, guide system definitions, collaborate with engineering and sales, and help advance design wins while