Global CX Team Lead — Hybrid & Impactful
Deliverect
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Job summary
Deliverect is seeking a Customer Experience Team Lead to guide a global support team and elevate customer outcomes. You will lead operations for SMB, Mid-Market, and Enterprise clients, ensuring fast, effective technical support and cross-functional alignment.
Fluency in English, strong KPI-driven mindset, and experience with SaaS and restaurant tech are essential. This full-time hybrid role offers office-based and remote days, with a focus on regional growth and customer advocacy.
Qualifications
- 2+ years leading a technical support or similar team
- Experience in SaaS, hospitality or food tech industries
- Hands-on with data tools (Grafana, Postman, Looker, BigQuery)
- Entry-level Python certification or equivalent experience
- Translate KPI data into actionable support workflows and improvements
- Strong communication and cross-functional collaboration
Responsibilities
- Lead a global frontline and enterprise support team with regular check-ins
- Monitor KPIs and SLAs to optimize regional performance
- Own complex technical escalations across SMB to Enterprise segments
- Collaborate with Product, Engineering, and Sales on insights and improvements
- Drive process optimization and new tooling onboarding
- Develop onboarding and documentation improvements
Skills
Education
Tools
Job description
Deliverect is seeking a Customer Experience Team Lead to guide a global support team and elevate customer outcomes. You will lead operations for SMB, Mid-Market, and Enterprise clients, ensuring fast, effective technical support and cross-functional alignment.
Fluency in English, strong KPI-driven mindset, and experience with SaaS and restaurant tech are essential. This full-time hybrid role offers office-based and remote days, with a focus on regional growth and customer advocacy.
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