Global Customs Operations Leader

SmartRecruiters, Inc.; Ciudad de México; Híbrido; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Expeditors Mexico is seeking a leader to manage a Customs Brokerage operation for a dedicated MX region team. The role focuses on strong technical expertise, flawless execution, robust infrastructure, and compliant, profitable growth for the customer operation.

Core competencies emphasize exceptional customer service, operational excellence, reliability, and proactive communication to ensure service quality and continuous improvement across the network.

Formación

• Experience leading a customs brokerage operation.
• Strong customer service orientation and proactive problem solving.
• Ability to manage staff and develop a team.

Responsabilidades

• Manage and monitor service execution within the Customs brokerage department for this customer.
• Manage capacity and resource needs for the department.
• Ensure department is properly staffed, structured and organized.
• Manage timely and effective staff evaluations and reviews.
• Provide feedback, coaching, mentoring to staff on an ongoing basis.
• Maintain highest compliance levels for all Customs and other government agency controls.

Conocimientos

Customer Service

Leadership

Operations Management

Communication

Culture

Descripción del empleo

Expeditors Mexico is seeking a leader to manage a Customs Brokerage operation for a dedicated MX region team. The role focuses on strong technical expertise, flawless execution, robust infrastructure, and compliant, profitable growth for the customer operation.

Core competencies emphasize exceptional customer service, operational excellence, reliability, and proactive communication to ensure service quality and continuous improvement across the network.