Global Cloud Operations Lead, Technical Projects

SAP SE; Monterrey; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

SAP SE in Mexico City leads the GCO LATAM initiative to ensure seamless adoption of SAP solutions, focusing on onboarding and migration for RISE with SAP S/4HANA Cloud, Private Edition. You will coordinate regional stakeholders and manage delivery towards regional objectives, balancing resources and driving standardized delivery practices.

The role emphasizes collaboration with GCO and non-GCO stakeholders, ensuring proactive communication and escalation management while guiding the team to

Formación

• Outstanding verbal and written communication skills.
• 10+ years of experience in technical domains and/or technical managed services.
• 10+ years of BASIS experience.
• 10+ years of project management experience.
• Knowledge of technical migrations (SAP system migrations, cloud transitions).
• Demonstrated knowledge of GCO teams, setup, and points of contact is a plus.

Responsabilidades

• Coordinate the relevant teams to ensure the successful execution of projects, programs, and ongoing GCO activities to ensure adherence to RISE contracts.
• Develop and implement delivery strategies, processes, and best practices to improve efficiency, quality, and customer experience.
• Act as the primary point of contact for escalations, ensuring quick resolution and customer satisfaction during the Onboarding, Migrations, and Upgrade phases.
• Assume business ownership for delivery outcomes, aligning delivery activities with client expectations and strategic goals in alignment with the scope of RISE and GCO vision.
• Manage reporting and provide regular updates on delivery metrics, risks, and opportunities to senior management.
• Accountable for revenue recognition objectives, leading the team towards commercial and financial targets while ensuring delivery excellence.
• Drive continuous improvement initiatives within his/her function.
• Foster a high-performance culture, building and developing a skilled and motivated team.
• Ensure compliance with company policies, quality standards, and relevant industry regulations.
• Oversee customer satisfaction initiatives and ensure a high level of client collaboration and loyalty.
• Represent the GCO team in regional meetings on demand.
• Support collaboration models with key interfaces; with GCO teams of delivery, GCE, and Presales/Sales.
• Support the enhancement of the operating model to ensure performance, integration and agility in delivery approaches.

Conocimientos

Communication skills

Spanish language

English language

Multicultural leadership

Travel willingness

Descripción del empleo

SAP SE in Mexico City leads the GCO LATAM initiative to ensure seamless adoption of SAP solutions, focusing on onboarding and migration for RISE with SAP S/4HANA Cloud, Private Edition. You will coordinate regional stakeholders and manage delivery towards regional objectives, balancing resources and driving standardized delivery practices.

The role emphasizes collaboration with GCO and non-GCO stakeholders, ensuring proactive communication and escalation management while guiding the team to