Global Billing Operations Leader (Remote)

Twilio; Ciudad de México; Remote; MXN 1,118,000 - 1,583,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental leave

Wellness leave

Healthcare

Retirement plan

Job summary

Twilio is seeking a Billing Supervisor to support end-to-end order processing, invoicing, and post-billing communications. You will lead an operational team based in Mexico and collaborate with global teams in the US, Ireland, and India.

You will oversee daily billing operations, ensure timely invoicing, and drive continuous process improvements while maintaining high standards and SOX controls. This remote role is based in Mexico City.

Qualifications

• 5+ years in a billing operations role.
• Experience with Salesforce.
• Experience supervising teams.
• Excellent communication for stakeholders.
• Proficiency in Excel.
• Strong attention to detail.
• Ability to prioritize and multitask in high-volume processing.
• Ability to work across time zones.
• Excellent written and verbal English.

Responsibilities

• Lead and supervise an international team of analysts and senior analysts handling post-billing communications and invoicing.
• Oversee daily order management and billing to ensure timely invoicing and accurate provisioning.
• Serve as escalation point for billing, collections, and order inquiries with fast resolutions.
• Review customer contracts across systems to maintain data integrity and reporting.
• Execute SOX-compliant month-end reconciliations for billing and provisioning.
• Coordinate audit deliverables for internal/external audits and tax reviews.
• Drive process improvements and lead new system initiatives.
• Onboard, train, and mentor team members to maintain high standards.

Skills

Billing operations

Salesforce

Supervisory

Communication

Excel

Attention to detail

Time zone coordination

English proficiency

Job description

Twilio is seeking a Billing Supervisor to support end-to-end order processing, invoicing, and post-billing communications. You will lead an operational team based in Mexico and collaborate with global teams in the US, Ireland, and India.

You will oversee daily billing operations, ensure timely invoicing, and drive continuous process improvements while maintaining high standards and SOX controls. This remote role is based in Mexico City.